Personal Injury Team Trainer

Job Description

This is a remote position.

Job description:

We are seeking an experienced and motivated Personal Injury Team Trainer to join our growing team. This role is ideal for someone who understands the fast-paced world of personal injury law firms and has a passion for developing high-performing case management teams.

The Team Trainer will be responsible for onboarding new hires, improving staff performance, maintaining training systems, and ensuring consistency in client care and case handling across the firm

MUST HAVE PERSONAL INJURY EXPERIENCE

Qualifications

• 3+ years of experience in personal injury law (case management or similar role)
• Prior experience training or mentoring legal staff strongly preferred
• Deep understanding of PI case flow: intake through settlement
• Strong communication and leadership skills
• Highly organized with the ability to manage multiple training priorities
• Comfortable with technology and case management platforms
• Passion for building confident, capable teams

Key Responsibilities

• Train and onboard new staff members (case managers, legal assistants, medical records staff, etc.)
• Develop and update training materials, SOPs, and workflow guides
• Conduct regular coaching sessions and performance check-ins
• Ensure team compliance with firm processes, deadlines, and client communication standards
• Support staff with Case Management Software training
• Collaborate with leadership to identify gaps and improve operational efficiency
• Lead refresher trainings and continuing education for existing team members
• Monitor quality control in file handling, documentation, and injury treatment tracking

What We Offer

• Competitive salary based on experience
• Opportunity to shape training systems in a growing PI based business
• Supportive leadership and collaborative culture
• Remote flexibility
• Meaningful work helping teams deliver excellent client care

Job Type: Full-time

Benefits:

• Paid time off
• Work from home