Self Storage Assistant Manager- Part Time

Save Green Concord - 7090 Weddington Rd NW - Concord, NC - 28027

JOB PERFORMANCE STANDARD – Self Storage Assistant Manager
- Part Time

SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS:

The following attributes are desirable for job success: computer literate, ability to communicate both verbally and in written form effectively, safety conscious, preference for sales, ability to work well under pressure, organizational skills, self-motivation and self-direction, exhibit excellent customer service attitude and a willingness to connect and build rapport with residents and prospects. Partner well with peers, supervisor, and corporate office support team.

Ability to deliver superior customer service.

SUMMARY OF FUNCTIONS:

The Self Storage Assistant Manager performs the basic functions of the Property Manager in his/her absence and/or while working together under the Property Manager’s guidance & supervision. Primary responsibilities are to ensure efficient operation of one or more sites. Duties include maximizing sales & occupancy, controlling delinquencies, self-storage unit sales, U-Haul Operation/Sales, Marketing, required custodial functions, minor maintenance functions & perform other duties as assigned.

ESSENTIAL FUNCTIONS:

Duties may include, but are not limited to:

Major

Duties and Responsibilities:

• Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers.
• Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner.
• Assists Property Manager in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts.
• Collecting funds, posting payments and making bank deposits.
• Completing new renter and vacate transactions properly.
• Fills out forms and reports as assigned by Property Manager.
• Effectively utilizes computer systems.
• Consistently applies the company philosophy, policies and procedures.
• Open and close the office daily & on time.
• Participates in collecting past due accounts properly.
• Monitors security system and acts quickly to resolve security questions and problems.
• Ensures that company standards of cleanliness are met or exceeded by keeping the office, available units, property grounds & rest rooms clean/orderly.
• Cleaning vacated units on a timely basis.
• Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards.
• Monitors the physical condition of the facility and reports maintenance requirements to Property Manager.
• Re-supplies the facility and performs emergency minor maintenance as required.
• Monitors contract maintenance work being done while on duty and reports status to Property Manager.
• Manages U-Haul operations, truck rentals, truck cleaning, truck/trailer parking, U-Haul transactions and reservations accordingly & timely.
• Communicates non-biased with peers, supervisors, customers, vendors, etc. via verbal, phone and/or electronic communication.

Additional Skills and

Competencies:

• Skill in interacting with the public and providing customer service.
• Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately.
• Basic understanding of computer systems and exposure to computers desirable.
• Able to perform light maintenance and clean-up work.
• Basic Mathematic skills.
• Able to work with minimum direct supervision.

Job Relationships/Communication

• Contacts with supervisor
• Internal employees and home office
• Customers and potential customers
• Vendors and suppliers
• Local officials and agencies
• Business organizations

ORGANIZATIONAL RELATIONSHIP
:
Reports directly to the Storage Property Manager. Works with community team members including the Regional Manager, corporate…