Manager, Client Solutions; Remote

The Manager, Client Solutions has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings;
This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all Care Tria / Knipper Health Pharmacy Programs to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.

• Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis. Ensures effective and timely internal and external communication within the account.
• Develop & design solutions for customer projects based on requirements & industry standards.
• Supervise business books and ensure perpetual client service and revenue growth.
• Establish a deep familiarity with each clients’ strategic priorities, expectations, and challenges.
• Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives.
• Partner cross-functionally to facilitate continuous improvement and/or to identify new services.
• Establish regular touchpoints with clients to monitor client engagement.
• Oversee client satisfaction process and take corrective action when weaknesses are identified.
• Provide recommendations to continuously leverage technology for increased client value
• As the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.
• Responsible for maintaining, updating, and understanding all client to company interactions.
• Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.
• Safeguard against revenue leakage while seeking and maximizing growth opportunities
• Monitor and provide updates on items impacting program financial health
• Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.
• Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.
• Responsible for the development of Q  slides for assigned accounts.
• Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.

The above duties are meant to be representative of the position and not all-inclusive.

• Education/Training:
  Bachelor’s degree (BA/BS) or equivalent experience required.
• Business
  
  Experience:
  
  5 years + management experience with related industry experience.
• Proven history of sales/ revenue generation. Pharmaceutical life cycle experience strongly

• Strong passion for problem solving and customer service.
• Strong management and organizational skills
• Demonstrated track record in achieving results.
• Behavior consistent with CHART values
• Keen ability to develop solutions to satisfy both the customers and company’s needs.
• Strong strategic and analytical abilities
• Approaches challenges with a “can do” attitude.
• Is a champion for the customer
• Gains satisfaction from fixing problems and delighting customers.
• A creative thinker that considers problems and opportunities from multiple angles
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to travel to client locations (ground and air…