Envisioning Specialist

** Overview*
* At Microsoft, our mission is to empower every person and every organization on the planet to achieve more-and the Customer Engagement Team (CET) is where that mission comes to life. As part of the Commercial Solution Areas (CSA), CET leads high-impact executive engagements that deepen customer and partner relationships while accelerating cloud growth. We design and deliver end-to-end experiences that blend curated content, expert speakers, and immersive storytelling to inspire action and drive AI transformation.

If you're passionate about engaging with customers and want to be at the forefront of innovation, CET offers a dynamic platform to make a meaningful impact and grow your career.

** Here's what we are seeking** . Picture this:
You are standing with a group of customer executives after having just concluded an immersive technology/business use case demonstration at  
** Experience Center One** , showcasing the latest cutting-edge technology available 're feeling accomplished and your customer is genuinely congratulating you on a job well done. They are asking to learn more and help enable what you presented could be applied to their business. Success!

If you want to be in the above position, you are motivated by turning the complex into the understandable. You have an innate passion for staying in the know on technology that will revolutionize the world. You relish the opportunity to win the hearts and minds of our most strategic customers and seek to understand our customers' goals, objectives, and interests to do so.

This role will allow you the opportunity to directly shape the perceptions and paths Microsoft's top accounts will take in their AI Transformation in the years to come through delivery of hundreds of engagements with customers from around the world.

Come join the Worldwide Customer Engagement Team (CET) - our team leads highly-visible, high-impact programs to engage customers and partners. We have an opening for an  
** _Envisioning Specialist_
** to be a part of this mission.  _This position is based in_   
** _Redmond, WA_
** _at Microsoft's Experience Center One, and requires on-site presence due to the hands-on nature of briefing delivery (with some flexibility for remote work as needed). Travel requirements are typically low (approximately 0-10%), but occasional travel may occur for off-site events or coordination with other Experience Centers._

** Responsibilities*
* ** Customer Engagement & Experience Delivery*
* + Deliver high-impact customer demos and immersive experiences as part of executive briefings and strategic customer engagements, ensuring alignment to program objectives and business outcomes.

** Business Storytelling & Customer Value*
* + Translate customer business priorities, industry trends, and Frontier Transformation objectives into compelling demo narratives and storytelling experiences that demonstrate business value.

** Cross-Functional Program Execution*
* + Partner with account teams, engagement teams, and immersive experience teams to plan, coordinate, and execute customer engagements from preparation through follow-up, ensuring seamless delivery and stakeholder alignment.

** Content Development & Readiness*
* + Develop and maintain scalable program assets, including reusable demo content, storytelling frameworks, FAQs, training materials, and readiness resources to improve consistency and effectiveness across engagements.

** Measurement & Insights*
* + Define, track, and evaluate customer engagement metrics and success criteria, leveraging customer feedback and business insights to measure impact and identify opportunities for continuous improvement.

** Stakeholder Communications*
* + Communicate program status, outcomes, insights, and recommendations to stakeholders, driving alignment, adoption, and execution across customer-facing programs.

** Program Optimization*
* + Identify and implement process improvements, share best practices, and contribute to the evolution of customer engagement strategies, storytelling approaches, and experience delivery models.

** Qualifications*
* ** Required*
* + Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

** Preferred*
* + Bachelor's Degree or MBA in Business Administration, Communication, Marketing, Business or related field AND 5+ years' experience in enterprise sales, marketing, and/or business…