Manager, Business Operations

Job Description

The Manager, Business Operations in Product Engineering will support all business operations activities within the Bedrock LCR portfolio (Legal, Content Engineering, Risk & Fraud). This role plays a critical part in driving financial performance, operating efficiency, and customer satisfaction by implementing and operationalizing strategic business plans. Acting as an operational partner, the Manager aligns cross-functional goals, optimizes resources, and delivers data-driven insights to leadership to support key business decisions.

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New Position:
This position is open due to an existing vacancy to support our evolving business needs.

• Operational Leadership & Execution: Lead daily operations for the Bedrock LCR portfolio to support business objectives, achieve milestones, and contribute to overall financial goals.
• Process Improvement & Efficiency: Identify, develop, and implement continuous improvement and change management initiatives to optimize resources, products, and services.
• Performance Metrics & Reporting: Develop metrics for capturing, analyzing, and reporting operating effectiveness; deliver recurring and ad-hoc business intelligence reports to senior management.
• Strategic & Financial Planning: Contribute to pillar-level strategic planning, resource forecasting, budget management, and workforce data initiatives in close alignment with business goals.
• Team & Workflow Direction: Direct and review the work of enabling functions and administrative operational partners, driving performance and accountability.
• Problem Solving: Identify and resolve moderately complex technical, operational, and organizational challenges by adapting existing frameworks and offering innovative perspectives.
• Vendor Management: Establish, maintain, and negotiate day-to-day relationships with key external vendors, communicating complex concepts clearly and persuasively.

• 6+ years of experience in strategy, operations, consulting, technology, finance, or a related field.
• Proven track record of implementing and managing operational cadences at scale.
• Strong experience working with large, complex data sets to create insightful, strategic views and dashboards.
• Strong financial acumen with demonstrated experience partnering closely with Finance teams for budgeting and forecasting.
• Proven ability to influence cross-functional teams and external partners within a highly matrixed environment.
• Hands-on approach with strong verbal and written communication skills, capable of presenting clearly and confidently to senior leadership.
• Solid understanding of business operations, cross-departmental relationships, and relevant industry trends.

• Experience supporting a Technology, Engineering, or Product-led organization.
• Experience operating effectively in a fast-paced, ambiguous environment with multiple competing priorities.
• Demonstrated track record of having a strong bias for action.
• Proficiency or hands-on exposure to the Microsoft 365 Suite.

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our…