Strategic Operations Manager - Range Health

Why Join Range Health?

Range Health is a growing healthcare organization bringing high-quality products to new markets. Supported by the strength, expertise, and shared services of Blue Cross of Idaho, Range Health combines entrepreneurial agility with established healthcare experience.

At Range Health, you will have the opportunity to help shape a start-up emerging health plan from the ground up. Working at a start-up health plan is a fast-paced experience involving changing demands, constant learning and opportunities. This role offers a chance to drive a differentiated experience in the US health care system with meaningful exposure across operations, technology, vendor partnerships, compliance, financial performance, and market growth.

You will not simply inherit an established playbook. You will help create the structure, relationships, and operating practices that enable consistent performance today and scalable growth in the future. If you enjoy bringing clarity to complexity, turning insights into action, being creative and solution oriented, and building something new with collaborative leaders, this may be the right opportunity for you.

The Strategic Operations Manager serves as the operational integrator for Range Health, providing end-to-end oversight of a complex, operating model supporting Medicare Advantage and Medicare Supplement plans, with the intent to expand into new markets and products.

This role is the primary point of coordination for operational and technology performance across vendor partners, and internal business owners and senior leadership. The Strategic Operations Manager monitors service delivery, contract performance, operational metrics, technology dependencies, and emerging risks while ensuring issues are routed to the appropriate owners and driven through resolution.

Working across core health plan functions enrollment, claims, member services, grievances and appeals, utilization management, care management, risk adjustment, quality, and other plan functions, this position creates the structure, visibility, and accountability needed to deliver consistent outcomes for our members. The role combines vendor relationship management, operational analysis, cross-functional leadership, and hands-on execution in a growing and evolving health plan environment.

The ideal candidate is a collaborative, adaptable self-starter who is comfortable creating structure where it does not yet exist, working through ambiguity, and influencing outcomes across teams driving to decisions without relying on direct authority.

This position reports to the Chief Revenue Officer and is located at the corporate headquarters in Meridian, Idaho. This role allows for a flexible hybrid schedule (onsite Meridian Idaho campus and work-from-home in Idaho).

Travel and attendance of meetings or events outside standard business hours may be required.

• Provide end-to-end oversight of operational performance and workflows supporting initial Range Health Medicare Advantage plans, including enrollment, claims, member services, grievances and appeals, utilization management, care management, risk adjustment, quality, and STARs performance.
• Serve as the central point of coordination across Range Health, Blue Cross of Idaho business leadership, contract owners, technology partners, and operational vendors and senior leadership.
• Connect activities across functional work streams to identify dependencies, performance gaps, and issues that may affect members, providers, regulatory commitments, financial results, or business objectives.
• Establish clear operating routines, escalation pathways, decision structures, and accountability mechanisms for the operating model.
• Lead recurring operational performance meetings and steering committee discussions, including preparation of performance updates, risks, decisions, and follow-up actions.
• Track issues through resolution, confirm that corrective actions address the underlying concern, and bring up unresolved or systemic risks to the appropriate leaders.

• Lead day-to-day operational relationships with the third-party administrator and other key vendors.
• Monitor vendor performance against statements of work, service-level agreements, performance guarantees, key performance indicators, quality expectations, and other contractual commitments.
• Partner with internal business owners and contract…