Starpower - Client Operations Manager

Job Summary

Real Chemistry is looking for a Manager, Client Operations to join our growing team! As the Manager, Client Business Operations, you will report to the VP, Client Business Operations and collaborate across account leads, business affairs, finance, and resourcing teams to drive operational excellence across diverse client work streams within a large portfolio account. This hybrid role is based in New York City.

• Collaborate to advance client relationships, ensuring high client satisfaction and strategic alignment.
• Assist in developing and leveraging client budgets, drafting detailed scopes of work for client approval and signature.
• Identify and implement process improvements that enhance service delivery efficiency and internal work streams.
• Support the management, maintenance, and enhancement of key technology platforms, including workflow automations and collaboration features.
• Analyze business data to extract insights and provide strategic recommendations for client operations.
• Coordinate projects to ensure timely delivery and alignment with client objectives, driving operational excellence.
• Enable effective communication and collaboration across agency and client teams.
• Work closely with centralized agency teams such as business affairs, client finance, business operations, and resource planning.

• You thrive in a fast‑paced, dynamic environment and can manage multiple projects simultaneously.
• You possess strong analytical skills and can interpret complex data to provide actionable insights.
• You excel in cross‑functional collaboration, have excellent communication and interpersonal skills, and build strong relationships with clients and internal teams.
• You are a highly organized self‑starter, able to work independently and under tight deadlines.
• You have a proactive approach to identifying and addressing challenges and a bias toward action.

• Bachelor’s degree in business administration, marketing, or a related field.
• 2‑4 years of experience in business operations, marketing, client operations, project, or resource management (agency experience preferred).
• Highly effective cross‑functional collaboration and communication skills.
• Proven ability to simplify and tackle sophisticated challenges.
• Strong problem‑solving skills and a detail‑oriented mindset.
• Experience with business operations platforms (Adobe Sign, Netsuite, Open Air, Salesforce, etc.).
• Proficiency with Microsoft Office and database platforms (Airtable, Notion, Click Up).

$70,000 – $85,000 per year.

New York City, New York (Hybrid – in‑office & remote). Expect to work from a Real Chemistry office two days per week, with flexibility for remote work.

Real Chemistry is an Equal Opportunity Employer. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. For accommodations during the interview process, please let your recruiter know.