Senior Product Manager, AI

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies – #10 in technology – and we're just getting started. Join us as we transform how care organizations recognize and retain the people who make care possible.

Caribou is looking for a Senior Product Manager to help shape the next generation of products supporting home care organizations, caregivers, and the people they care for.

Our product suite has expanded significantly, including Rewards and new agentic products across shift booking, EVV reminders, and customer support. Many of these products have moved quickly from 0→1. Now, we're looking for a Senior Product Manager who can take meaningful ownership of these products, deeply understand our users, and turn promising products into products that consistently deliver measurable outcomes.

This is an opportunity to build at the intersection of AI, healthcare, and workforce technology, with significant autonomy and direct access to a highly engaged user base. You'll work closely with our Head of Product, Engineering, Data, Design, Customer Success, and other teams to determine what we build, how we measure success, and how we continuously improve the value our products deliver.

• The voice staffing agent, end to end — coordinator-facing and caregiver-facing experience, from the call opening through the fill, plus the system prompts, guardrails, and evals that make it reliable.
• The agent portfolio. EVV support, clock-in reminders, and new agentic surfaces where AI can meaningfully take work off a coordinator's plate.
• Reliability as a product problem. Eval methodology, failure taxonomy, and knowing what "good enough to expand" means before you expand.
• Define clear product success metrics and take ownership of improving them, with a focus on end-user adoption, engagement, customer ROI, and business outcomes
• Own product roadmaps, priorities, key milestones, and release schedules while balancing customer needs, technical considerations, and company strategy
• Build and iterate on agentic product experiences, identifying where AI can meaningfully improve workflows and deliver value for caregivers and home care organizations
• Work closely with Engineering in a fast-paced AI product environment, using modern AI tools to prototype, explore solutions, and accelerate product development
• Develop a deep understanding of our users through continuous research, customer conversations, product data, and feedback from our customer-facing teams
• Prioritize experiments and features based on customer feedback, data, business impact, and strategic goals
• Partner closely with Engineering, Data, Design, Customer Success, Marketing, and other teams to deliver high-quality, customer-centric products
• Use data and analytics to understand product performance, identify opportunities, and drive measurable improvements in engagement and outcomes
• Support go-to-market strategies for new products and features, ensuring customer-facing teams understand the product, its value, and…