Product Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Growth Product Manager, your mission is to find, acquire and retain customers for Docusign. You will be spearheading efforts to expand Docusign's footprint to reach every business and individual on the planet. This role goes far beyond optimization - it's about creating entirely new growth levers, customer experiences, and offerings that push the boundaries of what Docusign can do, and who we do it for.

In this role, you will identify opportunities to launch and test novel experiences and end-to-end growth initiatives that unlock new audiences, activate new acquisition channels, and provide additional value to our customers. You will partner closely with our team of growth experts with the support of the broader organization cutting across product, marketing, and sales. Your goal will be to unleash Docusign's potential by paving the way for new Customer Growth initiatives to become a central part of Docusign's business model.

This is an exciting opportunity for those with an entrepreneurial spirit, and want to play a pivotal role in taking Docusign's growth trajectory to brand new heights.

This position is an individual contributor role reporting to the Director, Customer Growth.

Responsibility

• Accelerate Docusign's customer growth and revenue growth by identifying and creating new experiences, new acquisition channels, and new growth loops

• Develop a deep understanding of our customer acquisition, conversion, and retention mechanisms

• Scout out and identify new opportunities for Docusign to land new customers that will stay with Docusign for the long term

• Size them up and rally the team to prioritize it with powerful storytelling that's easy for everyone to understand and woven through numbers

• Bring key ideas to life through cross-functional teams via rapid experimentation to set the idea into motion, prove hypotheses and build conviction

• Partner with engineers, designers, analysts, marketers, and sales to stand up pilot programs or rethink existing programs

• Demonstrate wins that can directly connect back to company performance in topline revenue, retention or customer growth and inform future business strategy

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5+ years of experience in product management, data science or similar role (GM, business leader, operator, founder) ideally at a dynamic SaaS or consumer tech company

• Experience in growth, product, or GTM functions, especially with experience bringing net new initiatives to life

• Experience leading teams of 5+ or experience leading cross functional teams across product, engineering, design, and GTM by influence

• Experience using data and telemetry to review performance and make data-driven decisions

Preferred

• Past experience in an Analytics or Data Science role

• Structured analytical thinking with a strong capability to understand business dynamics

• Ambitious problem solver driven by first-principles reasoning

• Deep customer empathy, especially within the SMB or Individual market

• Entrepreneurial mindset with strong bias for action; adept at hands-on problem solving

• Strong data analysis and modeling skills in SQL and/or excel

• AI-fluency, can use LLMs and agents as a force multiplier of your work

• Proven track record of contributing to significant, company-wide impact

• Growth mindset,…