Manager, Business Operations and Strategic Enablement - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Caring. Connecting. Growing together.

The Manager, Business Operations & Strategic Enablement serves as a strategic partner to Provider Data and Eligibility Operations leadership, supporting executive issue management, operational performance analysis, process optimization, business reviews, and strategic improvement initiatives.

This role is responsible for translating complex operational challenges into actionable recommendations, leading cross-functional process improvement efforts, identifying opportunities to improve quality, efficiency, automation, and scalability, and supporting leadership communications and decision making. The position partners closely with operations, technology, markets, payors, and stakeholders to drive continuous improvement and operational excellence across Provider Data and Eligibility Operations.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Executive Issue Management & Business Support
  • Lead research, analysis, and coordination of high-priority operational issues and executive escalations
  • Conduct root cause analyses and develop executive-ready summaries and recommendations
  • Partner with operational leaders to track remediation efforts and monitor progress against strategic priorities
  • Provide analytical support for leadership decision making and business planning activities
  • Support leadership in identifying emerging operational risks, trends, and opportunities
• Process Optimization & Operational Excellence
  • Lead efforts to document, map, and evaluate end-to-end workflows across Provider Data and Eligibility Operations
  • Identify opportunities to improve quality, efficiency, automation, scalability, and operational effectiveness
  • Analyze current-state processes to identify rework, waste, unnecessary handoffs, bottlenecks, and process variation
  • Facilitate development of future-state workflows and operational models that improve performance and reduce operational risk
  • Partner with operational and technology teams to support implementation of process improvements
  • Develop business cases supporting automation and process enhancement opportunities
• Business Performance & Strategic Initiatives
  • Monitor operational performance trends and identify opportunities for business improvement
  • Support strategic initiatives across Provider Data and Eligibility Operations
  • Coordinate cross-functional projects involving operational, technology, market, and business stakeholders
  • Develop performance reporting, scorecards, dashboards, and analytical tools that support operational decision-making
  • Track strategic initiatives through implementation and completion
• Executive Communications & Leadership Engagement
  • Develop executive-ready presentations, communications, business reviews, and decision-support materials
  • Prepare materials for Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), leadership meetings, governance reviews, and strategic planning sessions
  • Translate complex operational information into concise messaging tailored to executive audiences
  • E…