Customer Success Intern

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.

Would like to spend your summer working at Deltek, named to the Forbes’ list of “America’s Best Employers ?” As the Onboarding Success (OS) Intern, you will work directly with Computer Ease Payroll Tax, Engagement, and Onboarding teams, to provide support to external customer programs and team members. In this role, you will represent the interests of Deltek customers and drive positive changes in the customer experience.

You will be responsible for working directly with our internal teams to build customer relationships through the customer journey. You will achieve this through effective communication, enthusiasm for understanding our customer’s metrics for success, and strong organization skills.

The Internship Program features: a paid internship, a remote based role within the US working 30 plus hours a week, relevant and challenging work, personal and professional development opportunities, an intern social activity, and exposure to Deltek leadership.

• Assist with new user account set up
• Assist with onboarding event attendance tracking
• Assist with Smartsheet dashboard creation
• Tracking onboarding activities
• Making sure tasks are completed within the appropriate response time
• Assist team with other projects as needed.
• Assist with process documentation

Key Requirements of the Successful Candidate:

• Driven, proactive, and a go-getter.
• Strong customer services skills that promote customer loyalty
• Accountability and personal organization are essential
• Self-motivated with the ability to work independently and in a team environment
• Demonstrates a strong customer centric & problem-solving approach
• A strong communicator with the ability to summarize information
• Skilled in building trusted relationships with team members and project stakeholders.
• Deltek is a fast-paced and dynamic environment; the ability to multitask on different customers concurrently and react quickly to movements in the business is critical.

• Current undergraduate at a 4‑year university/college
• Degree focus in Business, Sales, Communications is ideal, but all considered
• GPA of 3.0 or higher preferred
• Ability to work remotely for 8‑10 weeks starting June 6, 2023, for 32‑40 hours per week
• Works effectively with minimal supervision and remotely from home
• Excellent customer service and relationship development skills
• Strong computer and internet skills, including MS Office, internet research
• Strong interpersonal skills with ability to adapt to varying situations and personalities
• Sel…