Associate Director, Partner Strategy & Solutions - US Remote; Plano, TX

Associate Director, Partner Strategy & Solutions - US Remote (Plano, TX, US)

9,731 – 18,020 $

The Associate Director, Partner Strategy & Solutions, leads structured problem definition, discovery, business-case development, and solution-development execution for partner-enabled industry solutions and growth initiatives across North America. Serving as the Strategy & Solutions lead for assigned initiatives, this individual brings a consulting-style approach to ambiguous customer and market problems and converts them into decision-ready solution opportunities.

The role works across business units, technology practices, sales, marketing, and strategic technology partners. It is responsible for creating the analytical and commercial foundation for solution investment: defining the customer problem, gathering evidence, structuring use cases, sizing value, assessing capabilities and gaps, developing business cases, and driving cross-functional work through governance and launch readiness.

As part of the Strategy & Solutions team, the Associate Director shares responsibility for the full solution lifecycle: customer-problem intake, discovery, solution ideation, capability and gap assessment, development handoffs, commercialization, seller enablement, launch, and post-launch refinement. The distinguishing contribution of this role is rigorous consulting discipline, structured analysis, business-case development, and executive-ready decision support.

This is not a hands-on technology-development, account-sales, or partner-relationship-management role. The Associate Director must be AI-literate and comfortable working with technical teams, but is primarily accountable for ensuring that solution-development decisions are grounded in customer evidence, clear business value, practical economics, defined assumptions, and an executable path forward.

• Lead structured discovery with business-unit and industry segment leaders, sellers, practices, partners, and other stakeholders to define the customer problem, target buyer, business pressure, current-state process, pain points, desired outcomes, and urgency.
• Develop hypotheses and discovery questions that distinguish material customer problems from technology-led ideas or isolated requests.
• Synthesize qualitative and quantitative inputs into concise problem statements, use-case definitions, opportunity narratives, and decision criteria.
• Identify target industries, buyer personas, account characteristics, and evidence of market demand relevant to the proposed solution.

• Develop business cases for solution-development initiatives, including customer value hypotheses, benefit drivers, adoption assumptions, revenue opportunity, investment needs, delivery considerations, dependencies, risks, and expected commercial return.
• Build value models, ROI and cost-benefit analyses, scenario comparisons, and other decision-support analyses appropriate to the maturity of the initiative.
• Work with Practices, finance stakeholders, partners, and commercial leaders to validate key assumptions and distinguish evidence from estimates.
• Translate technical features and capabilities into business outcomes, measurable value drivers, and executive-level rationale.
• Develop clear recommendations to proceed, revise, hold, combine, or stop initiatives based on the evidence available.

• Serve as the named Solution Development Lead for assigned solution-development projects and coordinate work from intake through validation, development, commercialization, and launch readiness.
• Develop and maintain the integrated work plan, milestones, responsibilities, dependencies, risks, decision requirements, and acceptance criteria for assigned initiatives.
• Work with technical and delivery leaders to assess feasibility, capability gaps, delivery readiness, proof-point requirements, and investment needs.
• Define clear handoffs to Practices and partners for build or technical development and ensure required inputs and outputs are understood.
• Maintain execution cadence, resolve or escape blockers, and keep stakeholders aligned on scope, evidence, business outcomes, and launch requirements.

• Assess where AI, generative AI, automation, and agentic technologies may improve customer outcomes within assigned initiatives and incorporate those possibilities into use-case and business-case analysis.
• Work…