Senior Global Billings Lead

Our Finance team tracks and seeks to understand the factors driving our growth and success. We help our entire organization achieve our operational and financial goals while embodying our company values. We ensure our objectives are feasible and work closely with all teams to ensure they have the resources they need to achieve our ambitious mission enabling all teams to work together effortlessly.

We are looking for a detail-oriented, strategic Sr Global Billings Lead to oversee our global billings and order management function, partner cross-functionally across go-to-market and systems teams, and lay the operational foundation to support Asana’s rapid growth.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in‑office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in‑office requirements.

• Partner with the Deal Desk and Sales (Revenue) teams to structure complex deals, advise on non-standard billing requests, and build a solid foundation for the enterprise quote-to-order process.
• Collaborate with Enterprise Technology (Fintech) to scale the quote-to-order process and execute ongoing system enhancements.
• Lead SKU and systems launches in cross-functional partnership with Product, Finance, and Revenue Operations to ensure complete billing readiness for new product offerings.
• Serve as the dedicated operational owner for strategic commercial accounts, providing high-touch support to execute complex contractual terms, usage, pricing, and invoicing accurately throughout the customer lifecycle.
• Drive User Acceptance Testing (UAT) for billing system changes and new product releases, coordinating across stakeholders to validate end-to-end workflows prior to go‑live.
• Manage the month‑end close process, including journal entry reviews and AR/billings reconciliations between Zuora and Net Suite.
• Establish and maintain SOX controls with detailed preparation and review documentation.
• Provide leadership, coaching, and direction to a global team of Billing Analysts and an offshore vendor team to drive operational excellence.
• Identify continuous opportunities to improve operational efficiency through process optimization, automation, and strategic vendor management.

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making.
• Proven leadership experience in billings and order management, including directly managing team members and leading offshore vendor operations.
• Functional expertise with consumption-based billing models, including metered usage, overages, and committed structures.
• Experience supporting multi‑billion dollar enterprise accounts, channel partners, and resellers in a fast‑paced software or SaaS environment.
• Solid understanding of financial platform tools such as Zuora Billing, Zuora Revenue (Rev Pro), Net Suite, Salesforce CPQ, or Metronome.
• Familiarity with revenue recognition concepts (such as ASC 606) and SOX control environments.
• Strong adaptability with a track record of driving clarity and structure in fast‑paced or ambiguous environments.
• Strong collaboration and communication skills, with a track record of partnering effectively with cross‑functional stakeholders.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet…