Clayton Homes Office Lead - Reidsville, NC

** Office Lead
** Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.
** Responsibilities:
** Administrative Support
* Assemble, update and maintain customer files as needed for Home Center processes and compliance, ensuring record policies are adhered to.
* Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource and other business processes.
* May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.

Communication Liaison
* Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
* This position serves as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels.
* Interacts with clients, visitors, and employees, providing assistance, and ensuring a positive experience for all.

Office Organization and Management
* Assist customers with general questions, route phone calls and messages accurately and quickly.
* May assist with office compliance and internal audit preparation.
* Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
* Can operate and perform tasks associated with the role of Office Lead in Vantage:
* Vantage tasks
* SES Pro
* My Home Service
*
* Competencies:

**
* * Time Management* – Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
* * Quality Focus* – Able to manage the efficiency, accuracy, completeness, and integrity of the work that they produce. They also recommend improvements in procedures to continually improve the quality of work produced.
* * Adaptability* – Able to shift course when external influences affect an initial plan and they are able to alter standard procedures when necessary and juggle multiple demands as required.
* * Planning and Priority Setting* – Identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.
* * Composure and Resiliency* – Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. They are also able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations.
** Requirements:
*** Proficient in Microsoft Word, Excel, and Outlook Express
* Able to multi-task and adapt to changes with ease
* Strong written and verbal communication skills
* Possess strong customer service skills
* High School diploma or equivalent
* Professional demeanor and appearance
* Able to comply with all company policies and procedures
* Must be reliable and dependable
* Able to work effectively and efficiently in a team environment
* Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
* 1-3 years tenure and/or related experience
* Must be able to complete tasks and role requirements independently
* Must be able to operate in a sedentary environment; independently operate a computer, phone, copier, and other office machinery; occasionally move furniture décor, and complete light cleaning
** Compensation:
*** As an Office Lead with Clayton, you will receive an hourly wage.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides…