Strategic CSM, AI Solutions — Remote EST
Merrillville, Lake County, Indiana, 46410, USA
Listed on 2026-09-17
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Business
Customer Success Management
Waitwhile is seeking a Customer Success Manager, Solutions to architect scalable, self-serve AI onboarding and manage end-to-end commercial lifecycle for Mid-Market customers. You will own renewals, upgrades, and downgrades, driving Net Revenue Retention with independent decision-making and strategic client leadership.
You will operate in a fully remote environment with occasional on-site visits as needed, communicating clearly with cross-functional teams and guiding product direction based on
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