Senior Director IT - CRM & Enterprise Engagement Platforms; Remote

Discover Vanderbilt Health :
With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization: VUMC IT Enterprise Product Mgmt

Job Summary:

Vanderbilt University Medical Center is seeking an experienced technology leader to guide the strategy, growth, and operational success of enterprise CRM and engagement platforms that support patients, consumers, clinicians, researchers, and administrative partners across Vanderbilt Health. This role is responsible for the vision, roadmap, governance, delivery, and value realization of CRM, customer and patient data, digital engagement, and related integration capabilities.

As Senior Director, you will lead a portfolio of enterprise platforms and services that help Vanderbilt Health deliver connected, data-informed, and measurable customer and patient experiences. You will partner with leaders across clinical, operational, academic, research, and administrative areas to align technology investments with organizational priorities and drive long-term value from CRM and engagement capabilities.

• Define and execute the enterprise strategy and multi-year roadmap for CRM and engagement platforms.
• Lead product, platform, and portfolio management activities, including prioritization, investment planning, and value realization.
• Oversee large-scale initiatives involving CRM, customer and patient data, digital engagement, and enterprise integrations.
• Establish governance, operational standards, and performance measures that promote reliability, adoption, and continuous improvement.
• Lead and develop multidisciplinary teams while fostering accountability, collaboration, and innovation.
• Manage strategic vendor relationships, contracts, and technology investments.

• Bachelor's degree required.
• Ten years of relevant experience leading enterprise technology teams, portfolios, or platforms.
• Experience leading complex technology initiatives and partnering with senior business and technology stakeholders.
• Demonstrated success in CRM, digital engagement, enterprise platforms, product management, governance, vendor management, and financial stewardship.

• Healthcare, academic medical center, or similarly complex regulated industry experience.
• Experience with Microsoft Dynamics 365, Salesforce, customer data platforms, digital engagement technologies, or related enterprise platforms.

This is an opportunity to help shape a growing enterprise capability at one of the nation's leading academic medical centers. The Senior Director will play a key role in advancing how Vanderbilt Health engages patients and consumers, connects data and experiences, and delivers measurable value through technology.

This position is primarily remote. Occasional travel to Nashville and other Vanderbilt Health locations may be required based on business needs.

People are at the heart of all we do. Vanderbilt Health brings together patient care, research, education, and innovation with a shared commitment to making health care personal. We value collaboration, continuous learning, accountability, and an environment where individuals can contribute, grow, and thrive. Vanderbilt University Medical Center is an equal opportunity employer. Qualified applicants will receive consideration for employment consistent with applicable law and VUMC policy.

Reasonable accommodations are available for qualified individuals during the application and employment process.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce.…