Enterprise Customer Success Manager

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.

• Our Enterprise Core Customer Success Managers pick up where our Implementation team leaves off, partnering with mid-to-large enterprise accounts to drive wide-scale business transformation. You will spend your time building multi-year success plans and aligning with executive stakeholders to turn operational data into measurable outcomes. At Samsara, you are part of something bigger: improving the safety, efficiency, and sustainability of the operations that power our global economy.
• Because our platform is shaped by its users, you will work cross-functionally with Sales, Support, Sales Engineering, Product, and internal leadership to ensure our innovation is grounded in real-world operational challenges. This role allows you to make a tangible impact on safety, efficiency, and sustainability for the essential industries that power our world.
• This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.
• Be on the front lines and ensure Samsara’s customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Conduct workshops to understand your customer's business, recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes.
• Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers, aligning measurable outcomes to their operational priorities, and translating deep expertise in the Samsara platform into multi-product, industry-specific value narratives that drive adoption, expansion, and long-term partnership across complex enterprise organizations.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Exhibits solid priority management and high emotional intelligence required to lead through the demanding, high-visibility complexity of enterprise accounts, while maintaining a passion for taking initiative and going above and beyond in a dynamic, change-heavy environment.
• Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts.
• Proven ability to build trust and communicate effectively with various stakeholders. This may include executives, Sales, Product, Support, and Engineering leaders, as well as regular users of our software.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.
• This role requires up to 25% travel.
• Experience with Enterprise SaaS (preferred).
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
• $97,877.50
• —
• $148,050 USD
• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.