Call Center Supervisor-III

Overview

Title:

Call Center Supervisor – III

Location:

Tempe, Arizona (Office in Tempe, W Roosevelt Way). Must live within 50 miles.

Team:
Live Customer Support Operations – Voice Ordering Accessibility team.

As a Supervisor on our Voice Ordering Accessibility team, you will oversee a team of trained representatives who place orders on behalf of customers with accessibility needs. This role requires a leader, operator, and problem solver who manages day‑to‑day operations while maintaining and improving quality and speed metrics.

Key responsibilities include fostering team collaboration, employee development, and problem‑solving; facilitating in‑person 1:1 meetings; coordinating daily workflow; adjusting resources to meet service level agreements; driving performance reporting; and improving internal tools.

• Lead a team of motivated individuals focused on customer success.
• Go above and beyond to create the best ordering experience for accessibility‑needs customers, including visually impaired customers.
• Support a team assisting accessibility‑needs customers with accurate order placement and local restaurant recommendations.
• Improve internal tools and manage offshore agents to provide high‑quality support.
• Establish and manage team goals and objectives.
• Coordinate daily workflow within the team and adjust resources to meet service level agreements.
• Create, distribute, and present impactful reporting on performance.

• Bachelor’s degree or equivalent experience.
• 2+ years of people‑management or team‑lead experience.
• Strong ability to motivate a team, set and achieve targets, and manage career growth.
• Ability to evaluate results and ensure measurable impact.
• Analytical mindset: translate data into rapid actions and use first principles to solve problems.
• Process‑improvement mindset and talent.
• Experience using data to influence decisions.
• Proficiency with Salesforce, Sigma, Excel (complex spreadsheets), and Google Sheets preferred.
• Preferred experience in tech, restaurant, or logistics industries.
• Preferred familiarity with large, diverse customer support, operations, and sales organizations.

Schedule:

9am – 6pm, Sunday‑Thursday.

Work Location:

100% in‑office at Tempe, AZ. Must be physically present in the corporate office.

Temporary Agency Worker (TAC). Start date August 18, 2025. End date February 20, 2026. Remote work not allowed.