Manager, Market Intelligence

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

The Manager, Market Intelligence leads the development of market and competitive insights that inform Sales strategy, business decisions, growth opportunities, and competitive positioning.

Reporting to the Director, Sales Strategy & Analytics, this role oversees competitor and market research, translates findings into actionable recommendations, and partners with Sales Leadership, Product, Marketing, Analytics, and other stakeholders to strengthen the organization's understanding of the competitive landscape.

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

• Lead research and analysis of competitors, dealer programs, pricing, products, technology, partnerships, and go-to-market strategies.
• Monitor market trends, industry developments, regulatory changes, and emerging competitive risks and opportunities.
• Evaluate competitor strengths, weaknesses, and potential business implications.
• Translate complex research into clear, actionable insights and recommendations.

• Serve as a subject matter expert on competitive and market intelligence.
• Provide insights that support Sales strategy, strategic planning, growth initiatives, and leadership decision making.
• Support market assessments, business reviews, strategic planning, and ad hoc business priorities.
• Develop and deliver executive-level briefings, presentations, and recommendations.

• Oversee development of competitor profiles, battle cards, competitive assessments, differentiation frameworks, and related resources.
• Partner with Sales, Product, Marketing, and Sales Enablement to support positioning and competitive response strategies.
• Ensure competitive intelligence resources remain current, accurate, and actionable.

• Establish consistent processes for gathering, validating, organizing, and sharing competitive intelligence.
• Maintain competitor databases, research repositories, dashboards, and recurring intelligence reporting.
• Improve accessibility, quality, and utilization of competitive intelligence across the organization.
• Measure the effectiveness and business value of intelligence outputs.

• Lead, coach, and develop Competitive Intelligence team members.
• Set priorities, performance expectations, and quality standards.
• Foster analytical rigor, curiosity, collaboration, and continuous improvement.

• Bachelor's degree in Business, or equivalent relevant experience.
• At least five years of experience in Competitive Intelligence, Market Research, Business Strategy, Product Marketing, Business Analytics, Sales Strategy, or a related field.
• Experience leading team members, programs, or complex analytical initiatives.
• Strong research, analytical, critical-thinking, communication, and presentation skills.
• Ability to translate complex information into actionable business recommendations and influence stakeholders across functions.

• Experience supporting Sales or go-to-market organizations.
• Experience with competitive intelligence, market research, or analytics platforms and tools.
• Experience supporting strategic planning and executive decision-making.
• Automotive finance, financial services, fintech, or related industry experience.

This position is not currently open to…