Sr. Bid Desk Analyst

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Logitech is seeking a collaborative and analytical Sr. Bid Desk Analyst to join our North America Pricing Operations & Bid Desk team. This position acts as a vital bridge between our external channel partners and internal teams, resolving complex issues and optimizing partner ecosystems. You will interact regularly with Sales, Marketing, and Finance management for a broad exposure to our Logitech for Business (B2B) teams.

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success  this role you will:

• Provide partner support & guidance
• Be responsible for documentation and knowledge sharing
• Identify gaps in existing processes and drive holistic solutions
• Serve as the primary contact and escalation point for support queries from our B2C and B2B partners
• Partner with internal teams to resolve customer concerns and issues
• Create and maintain partner support playbook to include workflows, processes, procedures, and FAQs
• Track incoming support tickets to identify recurring friction points and propose preventive fixes
• Collaborate with Finance to validate and resolve claim discrepancies
• Operationalize Channel Partner Program pricing policies
• Ensure corporate compliance practices by maintaining accurate data, logs, and approval tracking
• Work closely between the Business and IT for system solutions and process improvements pertaining to Salesforce opportunity management, quoting, and other relevant Sales Operations responsibilities
• Formulate and test system enhancements during QA and UAT phases; identifying bugs, providing key insights, and offering practical solutions to IT and business partners

For consideration, you must bring the following minimum skills and behaviors to our team:

• Self-starter with demonstrated initiative and the ability to work under pressure and appropriately prioritize
• Strong business acumen and ability to wrap business context around analytical responsibilities
• Keen attention to detail
• Ability to demonstrate leadership/decision-making and remain accountable to daily details
• Responsible and accountable to compliance requirements and accuracy
• Strong experience using Excel and related analytical tools

• Previous experience in Oracle R12 and/or SFDC
• Proven ability to identify challenges & drive efficiencies at the intersection of Business Processes and IT Systems
• Prior experience working in sales support, customer success, or deal desk
• Exposure to project management and/or participation in project implementations
• Education:
  
  Bachelor’s degree in business/finance/economics or related field preferred and minimum 5 years experience with transactional systems and business operations

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones,…