Principal Product Manager - Strategic Accounts

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately‑owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big‑hearted, tech‑savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The Principal Product Manager - Strategic Accounts serves as the bridge between customers, product strategy, and market innovation. This role serves as the main product partner working directly with enterprise clients to uncover needs, co‑create solutions, influence product direction, and drive adoption. The position combines product management, customer partnership, technical consulting, and change management to deliver measurable business outcomes, while balancing client priorities with scalable product strategy.

This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.

• Product Strategy & Roadmap Leadership
  :
  Contribute to product strategy, prioritization, roadmap planning, and outcome measurement while representing customer and market perspectives.
• Customer Engagement & Relationship Management
  :
  Build trusted relationships with executive, operational, and technical stakeholders and serve as a strategic product partner.
• Needs Discovery & Voice of Customer
  :
  Identify underlying customer problems, synthesize insights, and translate findings into actionable product requirements.
• Co‑Creation & Innovation
  :
  Partner with customers to design new solutions and evaluate opportunities for scalable, marketable product capabilities.
• Product and Engineering Collaboration
  :
  Work with engineering teams to validate feasibility, refine requirements, and align delivery with customer expectations.
• Change Management & Adoption
  :
  Develop stakeholder alignment plans, manage organizational change, and ensure successful adoption of new capabilities.
• Outcome Measurement & Continuous Improvement
  :
  Track customer outcomes, measure solution impact, and feed insights back into product strategy.
• All other duties as assigned.

• Education
  :
  Bachelor's degree in Business, Product Management, Healthcare Administration, Information Systems or a related field, or equivalent practical experience.
• Experience
  : 8+ years of experience in product management, customer‑facing product roles, strategic consulting, healthcare technology, or related disciplines.
• Demonstrated success building credibility and influencing executive, operational, and technical stakeholders within enterprise customer environments.
• Demonstrated ability to translate customer needs into product strategy, roadmap decisions, and measurable business outcomes.
• Experience partnering with Product, Engineering, Implementation, and Operations teams to deliver customer‑centric solutions.
• Exceptional communication, facilitation, organization, and stakeholder management skills.
• Experience building trusted advisor relationships with enterprise customers.
• Ability to balance customer‑specific needs with scalable product strategy.
• Experience managing multiple concurrent initiatives, stakeholders, and dependencies within a complex and agile product environment.
• Strong analytical and problem‑solving…