REMOTE) HRSS Admin - Tier 2

Employment Type:

Full time Shift: Day Shift

Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:
Provides administrative support services & engages in activities that enhance or improve coordination, preparation & flow of the department processes & core work. Plans & organizes workflow & prioritizing customer needs. Develop, implement & maintain job-related records. Maintains procedural standards as appropriate for role. Process Focus:
Utilizes multiple system applications for data collection & management. Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.

Communication:
Employs effective & respectful written, verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

Environment:
Performs work in a caring, collaborative & safe manner. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous self-development & supporting the growth of others. Self-monitors & initiates corrections & / or seeks assistance or guidance when needed. Embraces new ideas & cultural differences. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

The Tier 2 Benefits Administrator delivers a seamless and supportive colleague experience by independently managing a wide range of moderately complex benefit transactions and life-event-based changes with accuracy, empathy, and strong attention to detail. This role provides clear guidance during key employment and personal milestones, ensures compliance with organizational and regulatory requirements, and maintains high standards of documentation and service. With strong technical proficiency and the ability to navigate evolving systems and workflows, the Benefits Administrator consistently contributes to operational excellence, continuous improvement, and a trusted, high-quality benefits experience across the organization.

Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the organization’s mission & values and ensuring colleagues feel genuinely valued and respected through case management and phone interactions as applicable. Provide case resolution, while maintaining SLA standards for colleague inquiries where applicable. Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements.

Respond to HR inquiries related to benefits administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas. Provide excellent judgement and discernment for supporting escalations. Provide excellent colleague experience by supporting warm transfers/direct colleague-leader connections.

Identify opportunities for process enhancements and contribute to the development and implementation of improvements. Engage in ongoing learning and development to stay current with HR policies, systems, and best practices. Maintain collaborative relationships with health ministry partners and Centers of Expertise (COE) to support business objectives and facilitate efficient management of assignments. Demonstrate flexibility by learning new…