Remote Customer Support Ops Analyst — Data-Driven Impact
Washington, District of Columbia, 20022, USA
Listed on 2026-09-22
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Business
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IT/Tech
HelpDesk/Support
Tovala is seeking a Support Operations Analyst to optimize our customer support workforce, schedules, and real-time management across email, chat, phone, and other channels. You will work with Zendesk and Assembled to drive data-informed decisions and improve staffing efficiency.
The role emphasizes hands-on WFM, reporting, and cross-functional collaboration with Operations leadership to ensure smooth daily operations in a fast-growing startup.
We are looking to fill the Remote Customer Support Ops Analyst — Data-Driven Impact position at Tovala in United States.
We appreciate your interest in this position.
Join Tovala and contribute to our ongoing work.
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This posting is for the Remote Customer Support Ops Analyst — Data-Driven Impact role at Tovala, based in United States.
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