US Sales Operations & Onboarding Analyst

• Service Excellence

BD is one of the largest global medical technology companies in the world. Advancing the world of health  is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Reporting to the Associate Director, Sales Operations, this hybrid role serves as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program while supporting key Sales Operations functions, including Vendor Credentialing and Fleet Programs. The position plays a critical role in advancing BD's  speed to ready  objective by delivering consistent, compliant, and engaging onboarding experiences that accelerate new hire readiness and productivity.

This role is accountable for the successful delivery, maintenance, and continuous improvement of the NHO program, including curriculum management, facilitation, stakeholder coordination, and learner support. In addition, the position executes and supports defined Sales Operations processes, ensuring timely service delivery, compliance, operational efficiency, and a positive associate experience across onboarding and field support programs.

NHO class to be delivered remotely in home office, and associate expected to be onsite off week when not conducting training, to support Sales Operations activities.

• Serve as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program, ensuring consistent delivery, quality, and continuous improvement across recurring onboarding cohorts.
• Lead engaging virtual onboarding sessions that accelerate new-hire readiness, reinforce key onboarding requirements, and support speed to productivity.
• Develop, maintain, and enhance NHO curriculum, presentations, job aids, videos, assessments, and facilitator resources to ensure relevance, accuracy, and business alignment.
• Coordinate program schedules, agendas, and stakeholder participation while partnering with subject matter experts to deliver a high-quality onboarding experience.
• Assess learner understanding, onboarding effectiveness, and participant feedback to identify opportunities for improvement and strengthen program outcomes.
• Serve as a trusted resource for new hires and managers by responding to onboarding questions and helping resolve readiness gaps.
• Stay current on adult learning practices, virtual facilitation techniques, and onboarding trends to continuously improve the learner’s experience.

• Partner with Sales Operations, HR, IT, Compliance, and other functions to support pre-boarding readiness and ensure Day One requirements are completed successfully.
• Monitor onboarding milestones, identify risks or delay, and coordinate resolution of system access, credentialing, training, and compliance issues.
• Support continuous improvement initiatives that enhance onboarding efficiency, associate experience, and operational effectiveness.

• Administer day-to-day vendor credentialing activities, ensuring timely field access and compliance with customer, agency, and regulatory requirements.
• Manage new requests, renewals, document updates, account maintenance, deactivations, and issue resolution activities.
• Coordinate with credentialing agencies, healthcare customers, and internal stakeholders to resolve access barriers and support field…