Client Success Manager

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Professional US

5 days ago Requisition

The Company:

TMA Systems (TMA) is a technology company located in Tulsa, Oklahoma. For more than 30 years, TMA has been transforming organizations by providing facility professionals with the most technologically advanced Maintenance Management solutions available.

Utilizing WebTMA, TMA’s flagship solution, organizations can manage their strategic assets throughout their entire lifecycle. Our comprehensive web-based solutions are tailored to a variety of industries that have a desire to effectively streamline maintenance operations. TMA is setting new standards for organizations to account for, maintain, and extend the useful life of their physical assets. In a budget conscious world, TMA provides a solution that will maximize return-on-investment (ROI).

We are a global organization with over 1,500 clients that has developed industry-leading solutions based on what our clients need to be successful. How do we achieve this? We solicit our clients and take the time to understand how our products are used in their business; coupled with a culture that produces world-class people with a client-service mindset. At TMA we realize that success is only possible with team members that share our passion for excellence.

Why work at TMA Systems?

• Competitive compensation plan.
• Employer paid benefits: health, dental and vision.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Volunteering opportunities.
• Company/team building events.
• This role allows employee to have a hybrid remote working option (work from home and work from office options).

We are seeking an experienced and proactive Client Success Manager to own strategic post-implementation relationships for Facil-IT clients. This individual will serve as a trusted advisor, helping clients increase adoption, realize measurable value, achieve business goals, and maintain a strong long-term partnership with Facil-IT.

As the first dedicated Customer Success Manager for Facil-IT, this role will also build the foundational processes, tools, templates, and operating standards needed to establish and scale the Customer Success function. This is an individual contributor role and does not include direct people management.

• Own the post-implementation relationship for an assigned portfolio of clients and serve as the primary strategic point of contact after go-live.
• Build trusted relationships with client executives and key stakeholders, connecting Facil-IT capabilities to business goals, adoption, and measurable value.
• Create and maintain customer success plans that document goals, success measures, risks, priorities, and agreed actions.
• Lead Quarterly Business Reviews (QBRs) and regular strategic check-ins focused on value realization, account health, risks, priorities, and next steps.
• Monitor engagement, adoption, support themes, and stakeholder changes to identify risk early and coordinate proactive action.
• Own customer risk and escalation coordination for assigned accounts, ensuring clear internal ownership, timely follow-up, consistent communication, and documented resolution plans.
• Coordinate cross-functional resources across Implementation, Business Analysis, Technical Support, Product, Engineering, Account Management, and Leadership to address client priorities and protect the relationship.
• Proactively communicate business-impacting changes, service expectations, release information, and other updates that may affect the customer experience.
• Identify opportunities for…