Sr Product Manager, Member - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role is responsible for leading the digital product strategy and member experience for healthcare payments across web, mobile, AI-assisted channels and emerging digital platforms. The Senior Product Manager owns member-facing experiences for the Member Claims Payments capability.

The role partners closely with design, research, analytics, engineering, business, operations and payment platform teams to translate complex payment processes into simple, intuitive and trusted consumer experiences that improve engagement, digital adoption and customer satisfaction. While this role is not accountable for backend payment processing, orchestration or provider payment operations, an understanding of payment mechanics and lifecycle events is important to making informed product decisions and accurately representing payment activity to members.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Own the digital member experience strategy and roadmap for healthcare payment products across web, mobile and AI-assisted experiences
• Define customer journeys, experience requirements and product priorities that make healthcare payments easier to understand, complete and manage
• Lead product discovery through customer research, journey mapping, analytics, experimentation and usability testing
• Partner with design, research and analytics teams to identify member pain points and improve usability, trust, payment completion and digital adoption
• Translate customer needs and business objectives into clear product requirements, user stories, acceptance criteria and prioritized backlogs
• Drive member-facing capabilities including checkout, payment method management, wallet experiences, payment status visibility, communications and notifications
• Partner with payment platform teams to ensure digital experiences accurately reflect eligibility, payment status, refunds and other payment lifecycle events
• Define product outcomes and success measures, then use customer behavior, feedback and performance data to guide continuous improvement
• Collaborate with AI and digital assistant teams to expand self-service capabilities and reduce avoidable member effort and support contacts
• Coordinate across multiple product teams and shared platforms to deliver consistent payment experiences while preserving the needs of distinct member populations
• Communicate roadmap priorities, customer insights, tradeoffs, risks and recommendations to leaders and cross-functional stakeholders

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 5+ years of product management experience
• 3+ years building or managing customer-facing web, mobile or digital self-service experiences
• 3+ years of experience defining digital product strategies, roadmaps, business…