Project Manager, Change Management

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Full Time Professional Cary, Cary, NC, US

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

• The Project Manager is responsible for managing customer delivery engagements and ensuring projects are planned, governed, and delivered in line with Klipboard methodology, commercial expectations, and customer outcomes. The role coordinates project activities, supports timely decision-making, and maintains effective communication with customers and internal stakeholders.

Key Responsibilities:

• Key outcomes for this role include predictable project delivery, strong customer confidence, accurate financial and status reporting, and effective risk and issue management.
• Use approved AI and automation tools, where appropriate, to streamline project administration, improve reporting insights, support governance compliance, and enable efficient delivery across the Project Management Office.
• Support project direction and outcomes by providing accurate information, practical recommendations, and timely escalation to enable informed decision-making.
• Build and maintain effective relationships with customers and internal stakeholders
• Develop, maintain, and deliver project plans
• Prepare and maintain accurate project documentation
• Coordinate project resource requirements and work with resource managers to secure appropriate support
• Identify, track, report, and escape project risks and issues, and coordinate their resolution
• Coordinate the delivery, review, and approval of project deliverables
• Monitor project budgets, costs, billing milestones, and financial performance throughout implementation
• Monitor, track, and report project activities, milestones, and status
• Manage change requests in line with agreed governance and commercial processes
• Organize, facilitate, and document project meetings
• Maintain internal systems and project records as required
• Contribute to improvements in documentation and processes within METIS as required
• Deliver projects in accordance with Klipboard delivery methodology, governance, and quality standards
• Identify recurring delivery problems or sources of non-billable effort and raise them with the appropriate manager to support corrective action and continuous improvement
• Maintain high personal standards…