Criminal Defense Intake Specialist

An opportunity to be the face/voice of a team that fights smart, works hard, and wins together

Start Date:

ASAP

Experience

Required:

Minimum 2 years in law firm intake role

Position Type:
Full-time, in-office (remote flexibility after integration)

DeChant Law is a premier criminal defense law firm with a focus on impaired driving defense. We believe in achieving results through preparation, transparent communication, and genuine collaboration. Founded by former public defenders, our team brings battle-tested trial experience and deep empathy to every case. Having spent years fighting for individuals in high-stakes environments with limited resources, we now combine that same drive with greater time and resources to deliver premier DUI and criminal defense.

We are a team of 10 expanding to support our growing caseload. Based in Denver with a satellite location in Fort Collins, we offer flexible in-office and remote work options once you are fully onboarded into our team workflow.

• Can you turn an anxious phone call from someone facing the scariest day of their life into a signed client for our firm?
• Do you have the sales acumen to handle high lead volumes, overcome objections with empathy, and close deals without needing to be micromanaged?
• Can you transform the intake process into a client-centric, results-driven powerhouse?
• Do you excel in navigating seamless workflows, are tech savvy, and appreciate systems?
• Do you have good time management and prioritization?
• Are you interested in an opportunity where the ceiling doesn't exist regarding professional growth within the firm?

If you get energized by hitting targets, driving revenue growth, KPIs, and being the frontline voice of a premier criminal defense practice, let's talk!

At DeChant Law, our Intake Specialist is our firm’s primary driver of growth.

When people reach out to us, they are facing life-altering criminal charges. They are scared, overwhelmed, and looking for immediate, authoritative guidance. As the initial point of contact for potential clients, this position plays a crucial role in shaping the client experience, ensuring that those facing criminal charges receive immediate, compassionate guidance. Your job is to connect with them on a human level, articulate our firm's value proposition, execute a consultative sales strategy, and secure the representation agreement on the spot.

This is not a screening role where you ask a few questions and pass it to an attorney. You will conduct the sales portion of the intake process as well.

This is a fast-paced, performance-driven role designed for someone with a sales mindset and prior experience navigating the nuances of criminal defense intake. By owning the intake function, the specialist will directly contribute to the firm's mission of providing effective defense strategies. This role offers the unique opportunity to drive firm expansion by converting leads into clients and enhancing the overall client journey.

This role is not just answering phones. It is thinking about the psychology behind who is calling and developing answers to their questions before they even know what question to ask. We are proactive in our approach and aim to be the best at what we do. We are seeking curious individuals who always seek to improve and gain energy by helping others in a team environment.

• Drive Client Acquisition: Take ownership of all incoming leads (phone, web forms, chat, text) and manage follow-ups to convert inquiries into signed, retainer-paid clients.
• Consultative Selling & Consultation Scheduling: Conduct deep-dive intake calls, pre-qualify cases, handle price and retainer…