Project Manager, Operations Management, Project & Program Management

Location: Mexico

We are seeking a dynamic Project Manager to join the CIO Strategy and Operations team. This role is ideal for a seasoned leader who thrives in complex, cross-functional environments and is passionate about driving transformation across commercial systems. You will lead high-impact projects within a larger program that spans multiple business domains and technologies, enabling simplification, standardization, and technology-enabled modernization of commercial systems.

This is a high-visibility role that requires strong project execution skills. While your initial assignment would be within the Commercial Processes and Systems Program (CPSP), this position is designed to flex across strategic initiatives as business needs evolve. About the Role As a Project Manager, you will:
Lead strategic projects from initiation through execution, ensuring alignment with broader program and enterprise goals and enabling measurable outcomes. Drive cross-functional collaboration across a wide range of business functions, engaging stakeholders from across the organization to ensure alignment and successful program execution. Translate business strategy into actionable project plans, managing scope, timelines, budgets, risks, and benefits realization. Champion system and process simplification and standardization, ensuring outcomes are automation-ready and customer-centric.

Monitor project performance using KPIs such as cycle time, quality metrics, customer experience, and financial impact. Guide teams, fostering a culture of accountability and continuous improvement. Ensure compliance with enterprise standards, policies, and design principles. About You You’re a fit for the Project Manager role if you bring: A bachelor’s degree in business, technology, or equivalent experience. 4+ years of progressive experience in project management, ideally in a matrixed, global organization.

Proven success leading projects, especially within larger programs. Deep understanding of project management methodologies (e.g., Agile, Waterfall, hybrid). Understanding of business acumen and ability to connect strategy to execution. Exceptional communication, influence, and stakeholder management skills.

Experience with software development life cycles and technology-enabled process design. Ability to navigate ambiguity and drive clarity in complex environments. Why Join Us? This is more than a project management role—it's an opportunity to shape the future of how we operate commercially. You’ll be at the forefront of initiatives that simplify and modernize our business, improve customer experience, and enable scalable growth.

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What’s in it For You?

Hybrid Work Model:
We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the…