Dir Business Operations

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

This role sits at the center of the Lumen Transformation Office (LTO) Orchestration team and reports directly to the VP, LTO – Modernization.
You will operate as a leader, shaping priorities, structuring complex problems, and driving executive-level alignment and execution.
You will engage directly with the Senior Leadership Team (SLT), SVPs and VPs, acting as a thought partner who both supports and challenges to drive better outcomes.
You will partner closely with transformation leaders to ensure priorities are clear, decisions are data-driven, and initiatives move with speed and accountability. You will also play a critical role in preparing leaders for high-impact updates, ensuring clarity, focus, and executive readiness.
This role requires strong strategic thinking, structured problem solving, and operational discipline. You will connect strategy, governance, and execution across the LTO while maintaining a constant pulse on the enterprise agenda.

This is a work from home position within the U.S.

• Translate leadership priorities into clear problem statements, workplans, and decision frameworks
• Structure complex, ambiguous challenges into actionable insights and recommendations
• Build high-quality executive materials and deliver impactful presentations that drive decisions and alignment in the room
• Engage directly with SLT, SVPs, VPs; probe, challenge, and coach to improve thinking and outcomes.
• Prepare senior leaders for executive forums; ensure messaging is clear, focused, and positioned for success.
• Drive alignment and maintain momentum across initiatives; step in and push work over the line when needed.
• Operate with urgency and ownership; get into the details and lead execution, not just coordination.
• Make informed decisions in fast-moving situations and keep work progressing without delays.
• Maintain a strong pulse on the strategic agenda; connect initiatives to enterprise priorities.
• Tick, tie, and synthesize inputs across teams into a single, coherent view of priorities and progress.
• Drive accountability across leaders through clear tracking, follow-up, and escalation when needed.
• Identify risks, gaps, and opportunities and proactively drive resolution.
• Reinforce a high-performance culture grounded in clarity, accountability, and execution discipline.

• 8–12+ years of experience in strategy, transformation, business operations, or executive-level support roles.
• Proven ability to operate at the SLT, SVP, and VP level with confidence and credibility.
• Strong presence with the ability to influence, challenge, and coach senior leaders.
• Demonstrated ability to lead high-impact conversations and guide decision-making in executive forums.
• Exceptional ability to build clear, compelling, and executive-ready presentations.
• Bias for action; consistently steps in to drive work forward and close gaps.
• Sound judgment and willingness to make decisions in…