Lead Technical Product Manager - Remote

Job d:

Location:

Eden Prairie, Minnesota, United States Salary: $112,700 - $193,200/year

Job Area:
Technology Company:
United Health Group Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing  this role, you will lead end-to-end product lifecycle management with a focus on Service Now and workflow-enabled capabilities. Sitting at the intersection of business strategy and technical execution, you will partner closely with operational stakeholders, tech team and operations teams to translate business needs into scalable technical solutions.

You will define issue management workflow product experiences, refine product backlogs, and integrate automation and AI-enabled capabilities to optimize product performance, streamline workflows, and drive impactful healthcare outcomes.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Lead requirements discovery with business leaders and operational stakeholders, asking probing questions to clarify workflows, business rules, risks, and expected outcomes

Translate business requirements into clear technical specifications, user stories, acceptance criteria, workflow documentation, and implementation guidance for engineering teams

Serve as the product bridge across business, engineering, architecture, QA, operations, and project delivery teams to resolve ambiguity and align execution

Own and refine product backlog priorities for Service Now and workflow-enabled capabilities, balancing business value, technical feasibility, compliance, scalability, and delivery timelines

Define end-to-end product experiences across workflows, platform integrations, reporting, automation, and AI-enabled interactions

Partner with engineering teams to ensure Service Now functional and technical design requirements are thoroughly understood, documented, tested, and validated

Facilitate cross-functional stakeholder discussions, document key decisions, manage dependencies, and communicate risks, priorities, and recommendations clearly to business and technical audiences

Apply consultative influence, analytical troubleshooting skills, and technical product leadership to drive outcomes without direct people-management authority

Work independently on complex, less-structured problems and serve as a subject matter resource for team members including troubleshooting and training operations teams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

5+ years of experience in a Technical Product Manager, Product Owner, Technical Business Analyst, or similar technology product role5+ years of experience translating business needs into detailed technical requirements, user stories, and acceptance criteria for software engineering teams3+ years of project management experience, including managing project timelines, dependencies, risks, and cross-functional coordination

Demonstrated experience in requirements gathering, workflow documentation, and stakeholder facilitation across technical and business domains

Preferred Qualifications:

Bachelor's degree or higher in Computer Science, Engineering, Information Technology, or a related technical field

Service

Now experience

Demonstrated experience working within Agile/Scrum software development frameworks

Foundational understanding of AI concepts, automation, and how AI-enabled capabilities improve enterprise workflows and product outcomes

Healthcare, health tech, or managed care industry experience

Proven track record of driving workflow efficiency and user experience improvements through intelligent automation and AI tools
* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to…