CRM Operations Coordinator

Job Title: CRM Operations Coordinator/ Marketing or Growth Operations Coordinator (CRM & Promotions)

Pay Rate: $43/hr. on w2
Location: San Francisco, CA/ New York, NY/ Brooklyn, NY/ Atlanta, GA/ Chicago, IL/ Dallas, TX/ Los Angeles, CA/ Oakland, CA/ Louisville, KY (Hybrid role)

Working Hours /

Schedule:

(Monday-Friday, 8AM-5PM) M/F work from home, T/W/Th work in the office
Duration: 12 months

We are seeking a proactive self-starter to join a highly collaborative, team-facing environment. The ideal candidate thrives on interpersonal interaction and possesses the critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and a strong willingness to learn, as this role requires the ability to pivot priorities seamlessly while maintaining clear communication across the team.

Who will the candidate interface with on a regular basis? Will the candidate be client facing and/or working with business users? We are seeking a proactive self-starter to join a highly collaborative, team-facing environment. The ideal candidate thrives on interpersonal interaction and possesses the critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and a strong willingness to learn, as this role requires the ability to pivot priorities seamlessly while maintaining clear communication across the team.

• End-to-End CRM & Promotion Execution:Owning the full lifecycle of campaigns, from building and launching targeted communications to managing promo codes and ensuring precise user targeting.
• Performance Analytics & Monitoring:Tracking campaign flow performance, pulling results, estimating incrementality, and providing data-driven recommendations for scalability.
• Process Codification:Documenting operational best practices and defining functional requirements to help transition manual workflows into automated, scalable growth efforts.
• CRM & Lifecycle Management:Own the end-to-end execution of select CRM campaigns. You will build, launch, and measure targeted communications to drivers and riders.
• Promotion Execution:Manage thelifecycle of promotion campaigns, from initial request to ensuring precise targeting and clear terms for the end user.
• Analytics & Performance Monitoring:Monitor flow performance, pull results, estimate incrementality and recommend scalability Process Improvement & Codification:
  Document operational best practices to help define functional requirements for further growth efforts
• Process Improvement & Codification:Document operational best practices to help define functional requirements for further growth efforts
• Cross-Functional Stakeholders:Coordinate with key partners such as Marketing, CRM, and Eats to execute campaigns.

• Professional
  
  Experience:
  
  At least 2–3 years of relevant experience in operations, logistics, or project coordination, specifically within a high-growth environment.
• Analytical Rigor:A proven ability to use data to measure the success of ROI, refine targeting, and navigate technical ambiguity.
• Operational Autonomy & Grit:A "no task too small" mentality with the ability to work independently and adapt to the rapid changes of the business.
• Cross‑Functional Orchestration:Experience acting as the "operational glue" between diverse departments like Marketing, CRM, and Product (Eats).
• Technical Documentation:The ability to translate complex manual workflows into clear functional requirements for future automation.
• Obsessive Attention to Detail:High precision specifically regarding the management of CRM tools and creative assets to ensure a seamless customer experience.
• Problem-Solving
  
  Skills:
  
  A demonstrated background in solving complex…