Operations Support Specialist; W2--St. Petersburg, FL

Job Title:

Operations Support Specialist

Location:

St. Petersburg, FL. (3 days onsite Hybrid) Duration:
Long Term Job Summary

The Operations Support Specialist will play a crucial role in ensuring the smooth and efficient operation of business processes for the RIA & Custody Services (RCS) division within Raymond James. Under limited supervision, uses specialized knowledge and skills obtained through experience and/or training to assist with a variety of operational procedures, troubleshooting issues, and implementing solutions to enhance productivity and workflow.

Support will be offered through a variety of operational processes focused on billing and data entry.

Assist in the coordination and execution of daily operational tasks focused on billing and data entry

Provide support to various departments, including RCS Service, RCS Finance, and RCS Client Engagement

Troubleshoot and resolve operational issues promptly

Maintain accurate records and documentation of operational activities

Collaborate with team members to improve processes and workflows

Monitor and report on key performance indicators (KPIs) to ensure operational efficiency

Support the implementation of new systems and technologies as needed

Communicate effectively with team members and stakeholders

Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc.)

Special projects as assigned

Thrive in a fast-paced result driven culture; proactive and can work with a sense of urgency.

Identify inaccuracies, trends, or misleading information during processing.

Promoting effective coordination between multiple work groups and functional areas.

Strong verbal and written communication skills

Cultivating and maintaining effective working relationships.

Demonstrated ability to quickly grasp new concepts and processes, adapting efficiently to changing environments and tasks.

Identifying and resolving systemic and operational issues

Proven experience in an operations support role or similar position

Strong problem-solving skills and attention to detail

Ability to work independently and as part of a team

Strong organizational and time management skills

Ability to adapt to changing priorities and handle multiple tasks simultaneously

Bachelor's degree required and a minimum of 1 year of internship experience or corporate professional experience. Manager is open to recent grads.