Delivery Operations Specialist ( Remote

Working for a company like Smile Digital Health means supporting our mandate for #Better Global Health . We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #Better Global Health to patients everyday!

This position is responsible for the operational management and coordination of assigned customer projects. Working from the TAM-owned delivery plan and forecast, the Delivery Operations Specialist maintains project plans, financial forecasts, schedules, resource forecasts, risks, deliverables, and reporting throughout the project lifecycle. Working alongside Technical Account Managers and Agile Leads, the Specialist drives project controls, governance, financial accuracy, data integrity, and delivery predictability.

This delivery operations specialist needs a passion for project management and customer delivery to develop expertise in project execution, financial management, customer engagement, governance, and operational leadership.

• Support Technical Account Managers (TAMs) and Agile Leads in planning, executing, monitoring, controlling, and closing customer projects, ensuring successful delivery of scope, schedule, budget, quality, and customer commitments throughout the project lifecycle.
• Maintain and manage integrated project plans, schedules, milestones, dependencies, RAID logs, action registers, and governance documentation to ensure accurate project execution and visibility.
• Working from the TAM-owned delivery plan and forecast, maintain project financials including budgets, revenue forecasts, effort estimates, resource forecasts, billable utilization, milestone forecasting, and financial reconciliation. Identify variances and provide analysis and recommended corrective actions to the TAM and Delivery leadership.
• Maintain project schedules, financial data, resource demand and assignments, time tracking, and operational reporting in Klient, Smile's enterprise system of record for customer delivery resource demand, resource assignments, financial forecasting, and time reporting. Ensure project data is complete, current, and reconciled to the approved delivery plan and forecast.
• Prepare executive-quality project reporting that communicates project health, financial status, forecast accuracy, schedule performance, resource utilization, risks, customer commitments, and recommended management actions.
• Coordinate project execution activities including customer meetings, action item management, issue resolution, dependency tracking, risk mitigation, change requests, and Statement of Work (SOW) updates while ensuring timely follow-up and accountability.
• Identify resource conflicts, capacity gaps, or forecast changes during project execution and elevate them promptly to the TAM and appropriate leadership for resolution. Maintain approved resource changes in Klient.
• Monitor project performance by analyzing financial trends, schedule performance, forecast accuracy, utilization, delivery metrics, and project controls to identify risks and improve delivery predictability.
• Coordinate communication across customers, Technical Account Managers, Agile Leads, delivery teams, leadership, vendors, and project stakeholders to ensure project information, decisions, and commitments remain accurate, timely, and aligned.
• Maintain complete project governance documentation including schedules, RAID logs, decision logs, change logs, financial records, project repositories, meeting documentation, and customer communications.
• Identify project risks, issues, financial variances, and customer concerns early, escalating appropriately with recommended mitigation plans to support successful project outcomes.
• Continuously identify areas of improvement or optimization for project delivery processes, financial reporting, forecasting accuracy, governance practices, and operational efficiency across the Delivery organization.

• 4-5+ years of experience supporting internal…