Analyst, Business, Business Development

Requisition
1061
-Posted
09/25/2026

- Inland Network

- Product and Network

- USA - Chicago

Naperville, IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

This position is responsible for developing and executing a comprehensive strategy to monitor, manage, and optimize the utilization of Gen-Set assets. Working collaboratively across internal departments, the role drives regional and global alignment, establishes key performance indicators (KPIs), translates functional needs into clear business specifications, and provides actionable feedback to continuously improve overall asset efficiency. Additionally, this position oversees the seasonal Alaska barge service—managing end-to-end operational tracking from transit through final-mile drayage to ocean terminals.

• Own the creation and analysis of detailed operational reports—including both customer facing & internal portals, performance metrics, and regular weekly/monthly management updates—to highlight key achievements and drive informed decision-making.
• Partner closely with Sales, Customer Success, and internal stakeholders to understand customer pain points, address volume requirements, and ensure clients are equipped with the correct assets to succeed.
• Represent the organization in vendor meetings, business reviews, and day-to-day transactions while building strong, long-term partnerships across both internal teams and external vendors.
• Serve as a subject matter expert to troubleshoot complex Gen-Set challenges, conduct extensive research for specialized Sales and Marketing needs, and support Service Quality initiatives as required.
• Independently manage pre- and post-planning for customer touchpoints, lead targeted campaigns to improve asset utilization, and curate and deliver strategic presentations to key stakeholders.
• Works in coordination with internal stakeholders to identify necessary changes to volumes, or services to fulfill customer needs.
• For Alaska-related business, manage day-to-day relationships with motor carriers and ocean terminal personnel, dispatch truck orders, and handle invoice processing.

Ability to collaborate effectively

Ability to anticipate, analyze, decide, and navigate

High level of both verbal and written communication skills

Ability to multitask

Team-player

Be an advocate for change

Demonstrates and generates passion and excitement for digital service tools currently on the market and future development

Attention to detail and accuracy

Knowledge of the organization, products, services and processes

3+ industry-related

Bachelor’s Degree preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates…