Production Operations Specialist, Provider Communications - Remote

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Production Operations Specialist, Provider Communications
- Remote (2388162)

Production Operations Specialist, Provider Communications
- Remote - 2388162

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Production Operations Specialist is responsible for the operational execution of provider and member notification mailing programs, ensuring timely, accurate, and compliant production of regulatory and contractual communications.

This role serves as the primary coordinator for print production operations, managing the end-to-end mailing process including request intake, data preparation, vendor coordination, proof management, quality assurance, mailing verification, and records retention. The position supports provider contract notifications, member notification programs, ACO regulatory mailings, and other required notification initiatives.

This position does not develop communication content, messaging, or communication strategy. Content development, legal review coordination, stakeholder approvals, and communication planning remain the responsibility of the Provider Communications team.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coordinate end-to-end print production for provider and member notification programs, including provider contract notifications, regulatory mailings, and member notification initiatives
• Manage mail request intake, project tracking, production timelines, and stakeholder communication
• Prepare, validate, and format mailing data to ensure accuracy and completeness
• Serve as primary liaison with external print and fulfillment vendors
• Coordinate production proof review, approval workflows, and quality assurance activities
• Monitor production schedules and verify successful mailing completion
• Prepare and maintain production documentation, reports, and records retention files, including historical file archive support
• Identify process improvement opportunities to enhance operational efficiency, quality, and compliance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in operations, project coordination, production support, vendor management, communications operations, or related fields
• Experience managing multiple projects and deadlines simultaneously
• Solid organizational, analytical, and problem-solving skills
• Proficiency with Microsoft Office applications, including Excel

Preferred Qualifications:

• Experience supporting print production, mailing operations, or fulfillment services
• Experience coordinating with external vendors
• Experience in healthcare, regulatory, compliance, or contract-related operations
• Experience working with data validation, quality assurance, and production documentation
• Operational Excellence
• Project Coordination
• Quality Assurance
• Process Improvement
• Attention to Detail
• Stakeholder Communication
• Organization and Prioritization

*…