Operational Excellence Analyst; Remote

Company Overview

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity.

The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

Your responsibilities will include evaluating project needs, facilitating stakeholder discussions, and building strong relationships across departments to ensure alignment on system enhancements and company initiatives. Emphasizing continuous improvement, you’ll proactively identify and address risks, analyze data to drive decision‑making, and conduct thorough reviews to enhance processes. Collaboration with cross‑functional teams, effective communication, and a customer service–oriented approach will be key to excelling in this role.

The successful candidate will contribute to enhancing operational capabilities, aligning with organizational values, and driving positive change.

• Evaluate internal and external projects for Customer Service and Education support requirements, including process impacts, service desk training, knowledge updates, and communication needs.
• Facilitate discussions on upcoming go‑lives, system enhancements, and company initiatives, ensuring preparedness of all stakeholders.
• Build and maintain relationships with key stakeholders across departments to ensure alignment for system go‑lives, enhancements, and company initiatives.
• Identify potential risks and challenges, proactively addressing them to minimize disruptions and ensure project success.
• Evaluate the ongoing effectiveness of current processes, consulting with business partners, managers, SD leads, or other key stakeholders.
• Analyze and interpret data to generate insights, trends, and patterns that drive informed decision‑making.
• Collaborate closely with the Education team to address training requirements for Agents, leveraging insights derived from data analysis, survey feedback, and support discussions.
• Develop and maintain documentation related to processes, procedures, and best practices.
• May manage small to medium‑sized projects, ensuring timely and successful execution.

• Minimum 5 years relevant experience.
• Familiarity with Service Now.
• Completed CORE Apprentice / Lean Six Sigma Green belt certification.
• Prior experience in an operational excellence or similar role, demonstrating a track record of successful project management.
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.

• CORE Champion.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration skills.
• Ability to interact with and influence stakeholders across all levels of the organization.
• Demonstrated ability to work independently and…