Senior CSM Lead - Premier Accounts & AI Adoption; Remote
Peoria, Peoria County, Illinois, 61639, USA
Listed on 2026-09-30
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Business
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, blending strategic consulting with internal leadership. You will coordinate the account team and drive AI adoption, change-management, and methodology development across the CSM function.
With 7–10 years in customer success or strategic accounts, you will lead executive-level discussions, deliver ROI and business reviews, and shape scalable playbooks that improve revenue retention and expansion opportunities.
The Senior CSM Lead - Premier Accounts & AI Adoption (Remote) position in the Management & Operations, Sales field is open for applications.
All applications are reviewed carefully by our team.
The position is based in IL, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 100..
We aim to respond to suitable candidates as soon as possible.
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