General Manager - Falcon Writer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The General Manager, Falcon Writer owns the overall business strategy, execution, and P&L for the Falcon Writer product suite. The business will operate as a startup within Veeva. Serving as the primary business owner, this leader oversees Strategy, Product, Services, and Internal Support teams to build, scale, and deliver a market-leading platform.

This role requires a high-energy leader with the judgment to separate signal from noise, learn quickly, standard-set for operational excellence, and aggressively pursue the needle-moving fights that establish Falcon Writer as an indispensable industry solution.

• Drive Market Leadership & Strategy: Formulate and execute the end-to-end vision, long-term roadmap, and go-to-market strategy to establish Falcon Writer as the category leader.
• Ensure Customer Success & Key Deals: Act as an executive sponsor on high-stakes deals, building deep strategic partnerships with key enterprise accounts and ensuring flawless customer adoption and retention.
• Public Face of the Product: Communicate product vision and value in the marketplace. Present at industry conferences. Be the product evangelist.
• Scale Operations & Team Execution: Attract, hire, and retain a high-performing team of A-players. Establish scalable, customer-centric delivery and contracting processes to support rapid business growth.
• Drive Product Innovation & Quality: Partner closely with Product leadership to prioritize core features and maintain exceptional customer satisfaction.
• P&L & Performance Accountability: Drive accountability across key operational metrics, including revenue targets, services profitability, customer satisfaction, and product delivery milestones.

• 15+ years of experience in leadership roles spanning strategy, execution, delivery, or product management.
• Strong commercial acumen with a history of closing, expanding, and supporting strategic enterprise deals.
• Deep experience establishing operational rigor, repeatable processes, and scalable go-to-market structures in high-growth environments.
• Exceptional prioritization skills with a sharp focus on business outcomes and customer value over vanity metrics.
• Outstanding communication, executive presence, and stakeholder management skills.

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:
• A conversation with the hiring manager
• A personality assessment
• A practical case exercise
• A final conversation with our group’s Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company-paid holidays
• Retirement programs
• 1% charitable giving program

• Ba…