Client Success Manager - Remote

Futures start here. Where first steps, new friendships, and confident learners are born. At Kinder Care Learning Companies, the first and only early childhood education provider recognized with the
Gallup Exceptional Workplace Award
, we offer a variety of early education and child care options for families. Whether it’s Kinder Care Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.

At Kinder Care Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.

As a Client Success Manager, you’ll be a strategic partner to our clients, helping them maximize the value of our partnership while driving engagement, satisfaction, retention, and long-term growth. Serving as the primary point of contact throughout the client lifecycle, you’ll build trusted relationships, provide proactive guidance and tailored recommendations, and collaborate across teams to deliver a seamless client experience. You’ll also support successful onboarding and field adoption through training, resources, and ongoing reinforcement.

This role is ideal for a strong communicator and strategic thinker who thrives on collaboration, problem-solving, and helping clients achieve lasting success.

• Develop a deep understanding of client goals and evolving needs, using regular engagement, performance reviews, and proactive solutions to drive satisfaction and retention

• Identify and lead opportunities for account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategies

• Manage client contracts throughout the partnership, including program and financial requirements, renewals, amendments, extensions, and compliance with contractual obligations

• Coordinate billing and invoicing requirements with clients and internal teams to ensure accurate and timely fulfillment of financial commitments

• Deliver regular client reporting, executive summaries, progress updates, and year-end reviews that clearly communicate program performance and results

• Monitor KPIs and utilization trends, translating performance data into actionable insights and recommendations that strengthen client outcomes

• Lead strategic client engagement from implementation through ongoing operations, including client meetings, site expansions, program add-ons, and seasonal program launches and renewals

• Partner cross-functionally with sales, field leadership, and internal teams to evaluate opportunities, strengthen field adoption, address client feedback, and support long-term partnership growth

• Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience
• 5+ years of experience in client success, account management, customer success, relationship management, or a similar client-facing role
• Demonstrated ability to build executive-level relationships and manage complex client portfolios
• Strong project management and organizational skills with the ability to prioritize multiple initiatives simultaneously
• Experience interpreting business metrics and translating data into actionable client recommendations
• Strong problem-solving skills with the ability to influence cross-functional teams and drive…