Operations Specialist

Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)

Full-Time Remote | U.S. Hours

We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.

This is not a traditional admin or support role.

This position sits at the center of daily operations and is responsible for:

• filling shifts,
• coordinating workers,
• resolving real-time operational issues,
• and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle:
from onboarding professionals scheduling coverage monitoring attendance resolving emergencies and last-minute changes.

If you thrive in:

• fast-paced environments,
• live operational coordination,
• staffing logistics,
• and high-ownership roles,

this opportunity is a strong fit.

• Own the end-to-end shift fulfillment process
• Respond quickly to incoming client staffing requests
• Assign professionals to shifts and confirm attendance
• Ensure shifts are filled accurately and on time
• Coordinate coverage for urgent or last-minute staffing needs

• Monitor live attendance and track clock-ins
• Follow up on:
  • late arrivals
  • no-shows
  • cancellations
  • emergencies
• Quickly secure replacement workers when needed
• Coordinate directly with:
  • clients
  • workforce professionals
  • on-site managers
• Resolve operational issues in real time while maintaining service quality

• Onboard and activate workers on the platform
• Maintain ongoing communication with professionals
• Build long-term workforce reliability and engagement
• Ensure workers understand schedules, expectations, and workflows

• Keep operational systems, trackers, and notes fully updated
• Maintain accurate scheduling and attendance records
• Document issues, resolutions, and operational updates clearly
• Ensure workflows remain organized and scalable

• Identify recurring operational bottlenecks
• Recommend workflow improvements to increase efficiency
• Improve:
  • response times
  • attendance reliability
  • shift fill rates
  • operational consistency

• 2+ years experience in:
  • operations
  • staffing
  • workforce coordination
  • scheduling
  • marketplace operations
• Strong written and spoken English communication skills
• Ability to multitask and manage live priorities under pressure
• Strong stakeholder coordination and communication abilities
• Experience using:
  • operational systems
  • scheduling platforms
  • CRMs
  • digital communication tools
• Strong organizational and time-management skills
• Reliable internet and professional remote work setup

• Experience in:
  • staffing agencies
  • workforce marketplaces
  • shift-based businesses
  • on-demand service environments
• Experience handling:
  • attendance tracking
  • clock-ins
  • no-show management
  • workforce KPIs
• Startup or high-growth operational experience
• Process improvement and workflow optimization exposure

• You stay calm in fast-moving operational environments
• You proactively solve problems before they escalated
• You take ownership instead of waiting for direction
• You communicate confidently with both clients and workers
• You are highly organized and detail-oriented
• You thrive balancing multiple live priorities simultaneously

• Review incoming shift requests and staffing needs
• Coordinate with professionals to confirm attendance
• Monitor active shifts and resolve live operational issues
• Handle last-minute cancellations and replacement staffing
• Communicate with clients and on-site managers
• Update trackers, systems, and operational notes
• Identify inefficiencies and improve workflows

In short:
You…