Operations Coordinator

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Full Time Fast Lane Consulting and Education Services, Inc., Raleigh, NC, US

Salary Range: $45,000.00 To $55,000.00 Annually

Operations Coordinator

The Operations Coordinator provides course-coordination services for designated public and private training engagements across assigned product lines. This role coordinates courseware, labs, training materials, virtual meeting invitations, student and instructor communications, and approved instructor travel arrangements. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across a variety of products and services.

Coordinating with the Operations Delivery Manager, the Operations Coordinator will work closely with Sales, Product Line Management, Alliances, Finance, and other internal teams.

This is a remote position, but the candidate will work 8am to 5pm eastern time zone to align with business hours.

Key Responsibilities:

• Processstudentenrollmentsforpublicclasses to include:
• Internal
• Web Bookings
• Special programs.
• Assist Ops Managers with Logistics Managementonprivateclasses .

Pre-Class

• Courseware/laborderinganddistribution.
• Distributionofclassjoininginstructions.
• InputstudentrostersintoEMANforprivateclasses.
• Distribution of Instructor Information (II) emails.
• CreationandplatformsupportofILO/Web-Ex/Microsoft Teamsdeliveredevents.
• Creation of MTMs.

During Class

• StudentQ&Aandsupport.

Post Class

• InputMTMresultsintoEMAN/SP.
• Examvoucherorderinganddistribution.
• Answer incoming calls/webinquiriesabout
  
  FastLaneandourofferings.
• Studentsupportforpublicclassesfortheirspecificproductlines.
• Manage all vendor platforms in support of operational tasks and administration.
• Plan and schedule cost effective external training venues, travel and logistics.
• Support finance with revenue and expense coding in the CRM.
• Follow, maintain and develop processes that proactively manage service level requirements to all customers and vendors.
• Provide reporting to vendors and customers as required.
• Support inter-departmental initiatives such as the implementation of new courses and programs including, but not limited to, budgeting and purchasing of equipment, establishing timelines and certification requirements.
• Responsibilities are not limited to the above duties

Performance Objectives:

• Eachteammembersgoals/KPISarecenteredaroundthese4areas:
• ImprovingCSAT.
• Growing our Subject Matter Expert (SME)
  Bench.
• Increasing Gross Margin .
• Increasing Team Efficiency with Process Improvement /Automation.

Qualifications & Key

Skills:

• Strategic planning
• Budget Management
• Staff Management
• Strongattentiontodetail
• Communication Skills
• Time Management

Preferred Qualifications:

• 3+ years of professional experience
• Experience in B2B technology, IT services, IT training, SaaS, or professional services.

Reporting Structure:

The Operations Coordinator reports to the Operations Delivery Manager.