Lead, Provider Ops Insights & Analytics

On a Regular Basis, You Will

• Build and own the reporting and analysis backbone for Provider Operations — spanning the provider funnel (sourcing, onboarding, activation), coverage and fill rate, quality and tiering, retention, and rate strategy
• Partner day‑to‑day with Recruiting, Calendar Operations, and leadership to understand how the business actually runs, and translate that context into analysis the team can use
• Own dashboards and recurring reporting that make the health of the provider network visible — where it’s working, where it’s leaking, and why
• Build and refine a reporter quality and tiering framework that connects performance data to sourcing, retention, and incentive decisions
• Develop coverage and fill rate forecasting that flags risk by market before it becomes a miss
• Analyze retention and rate strategy — what keeps reporters engaged versus what drives attrition
• Field ad hoc data and analysis requests across Provider Operations, prioritizing based on business impact
• Partner with Product, Engineering, and Data to build proper tools and instrumentation, rather than patching solutions together manually long‑term
• Present findings and recommendations to Provider Operations leadership and own follow‑through on adoption

• You’re analytically strong — comfortable with SQL, dashboarding tools, and turning ambiguous business questions into structured analysis
• You’re operationally curious by nature — you understand the operational reality well enough that your analysis is contextualized and immediately usable, not just technically sound
• You can translate complex analysis into something a non-analyst can read, understand, and act on
• You have experience in operations, marketplace, or high-volume service environments, and understand how ground‑level work actually happens
• You prioritize well — you know which questions matter most right now and focus there first, rather than chasing every interesting thread
• You’re comfortable shipping a useful first version and iterating, rather than waiting for a perfect model
• You communicate clearly, both in writing and when presenting findings to technical and non‑technical audiences alike

• 3+ years of experience in analytics, business operations, or a related field, ideally within a marketplace, staffing, or operations‑heavy environment
• Demonstrated ability to build reporting and analysis that directly influenced operational decisions
• Proficiency in SQL and modern dashboarding/BI tools
• Strong written and verbal communication skills

• Salary: $90,000-$120,000
• Health, Vision, & Dental Benefits — generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health — shared benefits to be used among employees and families
• Flexible Paid Time Off — allowing employees to find balance in their lives
• Options of Equity — we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs