Business & Insights Manager; Fully Remote

Business Performance & Decision Support:

• Provide fact-based insights that inform leadership decisions across sales, enrollment, retention, customer care, collections, and revenue integrity.
• Support the GM and leadership team through recurring business reviews, executive presentations, and strategic planning.

Insight Generation & Business Analysis:

• Proactively identify trends, risks, and opportunities before they become material issues.
• Conduct root-cause analysis, develop hypotheses, and translate data into clear recommendations.

Operations, Workforce & Customer Experience Analytics:

• Analyze customer care performance and contact drivers to improve operational efficiency and service outcomes.
• Partner with leadership to quantify improvement opportunities and measure results.

Executive Reporting & Performance Management:

• Develop executive dashboards, scorecards, and KPIs that provide visible, timely, and actionable information.
• Increase reporting automation and visualization effectiveness to focus more capacity on insights and action.

IGS Energy is a purpose-driven energy retailer serving homes and businesses across the U.S. and Canada. We are one of the nation's leading energy providers, delivering customized solutions to millions of customers while fostering a culture of wellbeing and career growth.