Global Account Director - Global Corporate

The Global Account Director is a strategic executive level business partner responsible for leading Direct Travel's largest and most complex global customer programs. This role serves as the trusted advisor and primary executive liaison between Direct Travel and key strategic customers, driving program excellence, profitability, and long-term partnership value. The Global Account Director owns the complete account relationship—from strategic planning and governance to implementation and optimization—while leading cross-functional teams to ensure exceptional service delivery and measurable business outcomes.

This is a fully remote position with ~25% travel to key customer locations and Direct Travel offices.

To best support our customers and internal partners, this position requires regular availability during West Coast (Pacific Time) business hours.

Candidates who are based in the Western U.S. or can reliably work Pacific Time business hours will be most successful in this role.

• Serve as the primary executive relationship owner and trusted advisor for the customer's management stakeholders, and key business leaders
• Build and maintain deep, consultative partnerships across customer sourcing, procurement, finance, operations, and technology functions
• Develop comprehensive understanding of customer's strategic business priorities, corporate objectives, risk landscape, and long-term vision
• Advocate internally for customer needs and serve as the voice of the customer in Direct Travel leadership discussions
• Position Direct Travel as a strategic business partner, not a vendor, through proactive counsel and industry insights

• Lead development and execution of comprehensive multi-year account strategy aligned with customer business objectives
• Identify and drive strategic optimization, expansion, and cross-sell opportunities across the customer's global footprint to optimize service usage and customer ROI
• Implement business plan to establish, achieve, and measure mutually agreed performance objectives and financial targets
• Conduct complex contract negotiations for renewals, extensions, and amendments; lead RFI/RFP processes
• Proactively manage account profitability while maximizing customer value and ROI
• Develop deep understanding of customer's business model, competitive landscape, and how Direct Travel programs drive strategic value

• Own and maintain comprehensive account governance framework, including executive touchpoints, cadence, success metrics, and escalation protocols
• Ensure delivery aligns with agreed service scopes, SLAs, and performance expectations across all customer regions
• Lead quarterly business reviews and annual strategic planning sessions focused on performance, adoption, optimization, and innovation
• Analyze performance data and market trends to recommend practical, strategic enhancements
• Monitor adherence to program objectives and proactively identify risks before escalation
• Ensure accurate documentation of program details, decisions, and actions in required systems

• Lead and coordinate activity across Program Management, Service Delivery, Reporting, Automation, and regional teams to ensure achievement of customer goals
• Act as the single point of accountability for ensuring holistic issue resolution rather than siloed responses
• Align and lead national and regional Account Managers across multiple countries to drive outcomes
• Collaborate closely with Direct Travel leadership to align resources and drive program success
• Support implementation of global programs with complex, multi-region requirements
• Cham…