Client Success Manager – Major
Yakima, Yakima County, Washington, 98901, USA
Listed on 2026-10-02
-
Business
Client Relationship Management, Customer Success Management
We give strategy the human edge™.
Franklin Covey (
NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.
To learn more, visit
Title: Client Success Manager – Major Accounts
Global
Title:
Client Success Manager – Major
Division & Department: Enterprise Client Success
Status: Full-Time Exempt
Reports to: Manager, Client Success – Major Accounts
Location: Remote — Anywhere in the contiguous US
Compensation: Anticipated compensation for this position is and OTE of $105-117k
* split 80/20 between base/commissions.
Date Posted: 09/23/2026**
Job SummaryWe are seeking a dynamic and proactive Client Success Manager to join our team. The ideal candidate will be passionate about client satisfaction and success, with a deep understanding of and experience working in corporate learning and development. As a Major Accounts Client Success Manager at Franklin Covey, you will be a primary point of contact for our clients, ensuring they derive maximum value from our content, technology, and services.
EssentialJob Functions
- Onboarding new clients effectively, ensuring a smooth transition and rapid time to first value.
- Provide orientation to the All Access Pass subscription elements.
- Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline.
- Advocate solutions by aligning relevant content, technology, and services and clearly outline a compelling and feasible implementation strategy.
- Provide training, tools, templates, and guidance to support client launch and learner engagement.
- Build strong client relationships focused on driving results and demonstrating value.
- Strategically manage a high-volume, diverse client portfolio by calibrating engagement and support based on growth potential, client health, key stakeholder influence, business priorities, and available client resources.
- Help create and deliver scalable 1:
Many strategies, including client enablement, best-practice sharing, and targeted communications, while providing tailored 1:1 support when client opportunity or risk warrants deeper engagement - Conduct regular business reviews to review performance metrics, gather feedback, and identify opportunities for other subscription utilization and expansion.
- Facilitate discovery and solutioning to design implementation strategies for new/additional learning programs and learner populations.
- Serve as a strategic thought partner for the client, responding to client requests and questions and proactively sharing best practices.
- Coordinate with internal teams (sales, services, product, and tech support) and advocate for client needs and issue resolution.
- Occasional travel for client and internal meetings,
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