Consumer Engagement Lead

Become a part of our caring community The Consumer Engagement Lead leads operations end-to-end implementation planning, readiness, and adoption activities across RxE Operations and partner organizations. You will ensure successful execution of campaigns, programs, and operational projects from intake through launch, stabilization, and scale. The Consumer Engagement Lead drives alignment, manages risks and dependencies, coordinates partner readiness, and monitors implementation outcomes to ensure operational success, adoption, and continuous improvement.

The Consumer Engagement Lead partners with Operations, Workforce Management, Training, Quality, Marketing, Analytics, Technology, and other partners to deliver successful operational implementations. This role serves as the central coordinator for RxE Operations implementation planning and execution, ensuring all people, processes, timelines, resources, and dependencies are aligned to support a successful launch and sustainable operational performance.

• Lead end-to-end implementation planning activities from operational intake through launch, stabilization, and scale.
• Manage detailed implementation plans, including milestones, timelines, dependencies, risks, and communication strategies.
• Facilitate readiness activities to ensure teams are prepared for implementation and launch.
• Identify, assess, communicate, and mitigate implementation risks that could improve delivery, adoption, or operational performance.
• Drive understanding across Operations, Workforce Management, Training, Quality, Compliance, Technology, Marketing, and other partner teams.
• Support workforce readiness planning by partnering with Workforce Management on staffing needs, capacity planning, and operational impacts.
• Monitor implementation performance, adoption, and launch outcomes, identifying opportunities for optimization and continuous improvement.
• Evaluate implementation results against goals, campaign goals, and operational success measures.
• Recommend and implement solutions that support long-term optimization, scalability, and operational effectiveness.
• Communicate implementation updates, risks, decisions, and outcomes to partners and business leaders.
• Be a trusted implementation partner, influencing partners and driving accountability to achieve project goals.
• Support post-launch stabilization efforts, ensuring successful adoption and sustained operational performance.

Use your skills to make an impact.

• Execute operational implementations and campaigns.
• Readiness and launch approval completion across impacted stakeholder groups.
• Achieve implementation goals, adoption targets, and operational performance outcomes.
• Mitigation of implementation risks and dependencies.
• Execute improvement opportunities that enhance scalability, efficiency, and customer/member experience.
• Partnership and partner satisfaction throughout the implementation lifecycle.

• High School Diploma
• 6 or more years of technical experience
• 2 or more years of project experience
• Prior demonstrated experience with process improvement or process design and implementation
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and Power Point
• Must be passionate about contributing to an organization focused on improving consumer experiences

• Progressive work experience in the Health Insurance industry

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and…