Senior Analyst, Contracts and Chargebacks

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Under general supervision of the designated Supervisor of Contracts & Chargebacks, the Contract & Chargebacks Senior Analyst is responsible for maintaining the contract management database system and the timely and accurate reconciliation of Supplier and Customer chargeback submissions.

This role involves managing the Chargeback cases for suppliers, reconciling chargebacks, utilizing dashboards for data comparison, and maintaining frequent contact with customers and suppliers to address payment issues. Additionally, this role is responsible for accurately entering contract pricing and membership information into the contract management database system. This is a fully Remote position.

• Responsible for timely updates of all contract pricing and membership information into the contract management database system.
• Maintain exception reports that analyze pricing and membership information.
• Works with distribution centers to troubleshoot contract discrepancies and updates membership and pricing information.
• Communicate effectively with customers / suppliers / external partners to resolve inquiries in a timely manner
• Utilize dashboards to identify, compare, and reconcile information within the contracts.
• Analyze variance contracts returned by Supplier.
• Perform analysis of contract discrepancies; identifies source of issue and decides the appropriate action needed to resolve the issue.
• Identify the source of and research issues in contracts and communicate them to team supervisors.
• Reconcile chargebacks in accordance with approved guidelines.
• Communicate effectively using Chargeback terminology with team supervisors.
• Maintain frequent contact with Supplier in order to address all payment issues.
• Manage the Chargeback Accounts Receivable portfolio for suppliers.
• Responsible for the timely collection of monies due from Supplier and the aging goals as planned by senior management; must minimize the write-off dollars.
• Must be willing to work overtime hours, as needed, to meet departmental objectives.
• Support Electronic Data Interchange (EDI) technology project, as required, for Suppliers.
• Provide status updates to supervisor and other team members.
• Communicate across work streams.
• Discuss observations during interactions with team supervisor.
• Assist and support department managers in preparing for meetings.
• Maintain and promote positive and professional working relationships with associates and management.
• Comply with all appropriate policies, procedures, and regulations.
• Any other duties assigned.

• Bachelor's degree in accounting, finance, or a related field, or equivalent experience required
• Normally requires a minimum of two (2) years of related experience.

• Understanding of Contracts & Chargebacks is desirable
• Proficient in Microsoft Suite including Word, Excel, and Power BI
• Expertise in SAP is desirable
• Strong written and verbal communication skills
• Excellent interpersonal skills
• Attention to detail, able to work independently in a dynamic environment
• Self-motivated, goal-oriented and capable of thriving in a fast-paced environment
• Strong analytical skills; ability to analyze data/situations
• Ability to perform tasks with a high degree of accuracy; thorough and organized
• Ability to assimilate and summarize information in an appropriate context
• Commercial business acumen, as well as the ability and willingness to be hands-on
• Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility
• Resourceful in pursuing or recommending new ideas and/or procedures
• Knowledge of accounting practices and principles.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption…