Senior Compliance Manager
Washington, District of Columbia, 20022, USA
Listed on 2026-10-03
-
Business
Regulatory Compliance Specialist, Risk Manager/Analyst -
Management
Regulatory Compliance Specialist, Risk Manager/Analyst
Cameron Kennedy is working on a confidential appointment for an experienced Senior Compliance Manager to join a fast- growing, specialist business operating at the intersection of regulated claims management, customer acquisition and legal services. Reporting to the Compliance Director, this is a senior, hands-on leadership opportunity for a compliance professional who can provide credible independent challenge while working constructively with commercial, marketing, operational and technology teams.
The role can be based remotely anywhere in the UK, with occasional travel as required.
Youwillleadtheday-to-daycompliancefunction,supportingthecontinueddevelopmentoftheregulatoryframeworkandensuringhighstandardsofcustomeroutcomes,governanceandcontrol.
Keyareaswillinclude:
- Regulatory Compliance and Governance :OversightofFCA-regulatedclaims-managementactivityandthewiderregulatoryperimeter.
- Advertising and Customer Acquisition :Owningandoperatingthecomplianceapprovalframeworkandapprovalandmonitoringofadvertising,financialpromotions,lead-generationactivityandcustomerjourneys.
- Compliance Monitoring and Quality Assurance :Compliancemonitoring,risk assessments,policies,regulatorychangeandmanagementinformation.
- Consumer Dutyand Customer Outcomes :Consumer Duty,complaints,incidents,remediationandroot-cause analysis.
- Advisory,Riskand Escalation:Providing clear,commerciallygroundedadviceandescalatingmaterialregulatoryorcustomer-outcomerisksappropriately.
- Leadership and Stakeholder Management :Managingasmallteamandstakeholders
- Leadinganddevelopingcompliancemonitoringandquality-assurancecapability
including
Maintainarisk-basedcompliancemonitoringprogrammeaddressingthecompany’sprincipalregulatoryandcustomer-outcomerisks. - Complaints,Incident sand Remediation:ConductcomplaintshandlingandensurecompliancewithDISP,applicable
Financial Ombudsman Servicerequirementsandinternalservicestandards . - Regulatory Change,Policies and Training:includingconductinghorizonscanningacrossFCA,ASA,governmentandrelevantindustrydevelopmentsandassessingtheoperationalandcommercialeffectofregulatorychangeandmaintainaneffectiveregulatorychangeprogramme.
This search is deliberately targeted. Direct senior compliance experience gained within an FCA-regulated claims management company or marketing and client acquisition agency for law firms is essential — applications from broader financial-services compliance backgrounds without this specific experience will not be suitable and will not be considered.
Youwillbring:
- Astrong,currentworkingknowledgeoftheFCAregulatoryframeworkapplicabletoclaimsmanagement,includingCMCOB,Consumer Duty,SYSC,DISP,SM&CRandregulatoryreporting/engagement.
- Provenexpertiseincompliantcustomeracquisition,advertisingandfinancialpromotions,includingdigitalchannels,leadgenerationandlive-campaignoversight.
- SomeknowledgeofUKGDPR,PECRanddata-sharing/direct-marketingrequirements.
- Experienceworkingcloselywithclaimantlawfirmsandanunderstandingofthelegal-servicesandreferralenvironment.
- Ademonstrableabilitytoinfluenceseniorstakeholders,challengeconstructivelyandstoporremediateactivitywherestandardsarenotmet.
- Ahands-on,organisedanddelivery-focused approach,withsoundjudgement,discretionandstrongwrittencommunication.
Experienceinhigh-volumeconsumerclaims,regulated financial-servicesclaims,personal injury,litigationfundingorrelatedclaimant-acquisitionmodelswouldbeparticularlyvaluable.
PreviousSMF
16orequivalentseniorcomplianceresponsibilityisdesirable,butnotessential.
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