Senior CX Operations & Workflow Excellence Lead; Remote
Little Rock, Pulaski County, Arkansas, 72209, USA
Listed on 2026-10-03
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Business
Coinbase is seeking an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing, and agent tooling across global sites. You will drive end-to-end improvements tied to CSAT, FCR, and handle time, partnering across Operations, Product, Analytics, and WFM.
You will lead multi-geo programs, develop governance frameworks, and deliver measurable efficiency gains while maintaining human oversight of AI-enabled workflow enhancements.
We are seeking a motivated Senior CX Operations & Workflow Excellence Lead (Remote) to join Coinbase, Inc. in Little Rock, AR, United States.
The following opening is for a Senior CX Operations & Workflow Excellence Lead (Remote) with Coinbase, Inc.
Our organisation is growing, and we are hiring a Senior CX Operations & Workflow Excellence Lead (Remote) in Little Rock, AR, United States.
This Full Time opening is for the Senior CX Operations & Workflow Excellence Lead (Remote) role at Coinbase, Inc.
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